Business Analysis Leader, IU Dining and Hospitality at Indiana University in Bloomington, Indiana

Job Description:

Department



IU BLOOMINGTON HOSPITALITY (BA-HSPY-IUBLA)



Department Information



IU Dining and Hospitality offers a dynamic, creative, collaborative environment in which motivated employees can expand their skills as part of a diverse team while providing exceptional guest experience. Through positions in campus dining, catering, retail operations, and the hotel, employees can develop skill sets that open career opportunities on campus and beyond.


IU Dining is committed to serving the Hoosier community through creation of innovative cuisine and shared experiences.


Join IU Dining and Hospitality as a Business Analysis Leader, a key role in facilitating the seamless operation and enhancement of our dining and hospitality systems. This position entails collaborating closely with diverse teams to analyze data, pinpoint opportunities for optimization, and spearhead strategic endeavors aimed at elevating guest satisfaction and operational effectiveness.



Job Summary



The Business Analysis Leader for Dining and Hospitality holds a vital role in leading and supervising the Systems Support Specialists team. The overarching aim is to guarantee seamless system operations harmonized with organizational goals.


Department-Specific Responsibilities

• Responsible for menu management, streamlining inventory processes, and driving sustainability initiatives.


• Responsible for timely reporting on sales, menu dynamics, and inventory status is imperative, necessitating close collaboration across multifunctional teams to ensure operational success.


• Leads the day-to-day operations of our Dining Systems Support Team, providing guidance and support to ensure effective system performance. Manages operational issues and implement solutions promptly.


• Collaborates closely with our IT teams to coordinate seamless upgrades of our dining and hospitality systems. Recommends standards and best practices to enhance operational efficiency.


• Utilizes data-driven insights to optimize menus, considering customer feedback, industry trends, and financial considerations. Works closely with culinary staff to ensure menu offerings align with our goals.


• Develops and implements efficient inventory management processes, including training and oversight of Inventory Interns. Utilizes technology for forecasting and cost efficiency.


• Directs Hospitality plans to meet financial goals and identify opportunities for revenue growth. Manages vendor relations and process payments efficiently.


• Anticipates and addresses guest needs, ensuring a positive experience. Gathers and acts upon guest feedback, implementing service improvements as necessary.


• Oversees recruitment efforts and support employee development programs. Encourages skill development and recognize employee contributions.


• Maintains clear and consistent communication with stakeholders regarding operational changes and updates.

General Responsibilities

• Provides day-to-day operational management of business analysis staff.


• Establishes short-term operational objectives.


• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.


• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.


• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.


• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.


• Ensures and provides training to assigned staff to improve business analysis operations; researches and identifies development opportunities for assigned staff.


• Keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in related field

WORK EXPERIENCE



Required

• 2 years of related experience

Preferred

• Experience in employee management and growth strongly preferred

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Excellent organizational skills


• Excellent collaboration and team building skills


• Effectively coaches and delivers constructive feedback


• Instills commitment to organizational goals

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to move items weighting between 15 to 30 pounds occasionally. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana



Advertised Salary



Up to $67,000 based on skills and experience.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Operational


FLSA: Exempt


Job Function: General Administration


Job Family: Business Analysis


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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



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