Start a career in the service industry by procuring, configuring, implementing, and supporting server infrastructure (physical or virtual) and virtual/hosted cloud server solutions
ESSENTIAL DUTIES/RESPONSIBILITIES:
Manage and maintain the organization's server, workstation, and application infrastructure.
Perform routine maintenance tasks, such as patching, updates, and backups under supervision.
Monitor and troubleshoot server and application issues.
Participate in development of disaster recovery strategies for the AAA Washington server environment.
Monitor batch job production operations.
Manage Active Directory, Group Policy, and other related Windows services.
Develop and maintain PowerShell scripts for automation of routine tasks.
Participate in planning and executing system upgrades and migrations.
Collaborate with other IT teams to provide solutions for complex technical issues.
Have an understanding of ITIL change management process and procedures.
MINIMUM QUALIFICATIONS:
Bachelor's Degree (BA) in business, information systems, computer science or related field or equivalent experience
4+ years' experience in Windows Server administration or server management
3+ years' experience in VMWare virtualization
PREFERRED QUALIFICATIONS:
• Industry recognized certification preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid state Driver's License
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of key trends and strategies, including virtualization; blade server technology, public and private cloud, server monitoring, server security standards.
Knowledge of various operating systems, such as Windows Server, RedHat, Linux, VMWare
Knowledge of cloud services and hybrid-cloud services
Working knowledge of M365, SCCM, Azure Active Directory, Active Directory, Exchange, Endpoint Manager, Defender365, Avaya, Genesys Cloud, VPN, TCP/IP, DNS, DHCP, BIG-IP, SQL Server, Rubrik and various system monitoring tools such as Solarwinds.
Working knowledge of server hardware including, firmware, driver and security patching processes
Ability to communicate and engage effectively with a diverse audience, including front line technical staff, non-technical staff & management, and vendors.
Skilled in operational and technical ability to manage complex server environments and associated infrastructure.
Knowledgeable in M365 Tenants, AWS, Azure
Ability to thrive in an environment with competing priorities from multiple stakeholders
Strong troubleshooting and analytical reasoning skills
Ability to work independently as well as collaboratively
Ability to establish rapport and gain the trust of others, motivate/influence others to actions that drives business impact and alignment
WHO WE ARE:
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
Eligible benefits include:
Health insurance (medical vision, prescription drug, and dental)
Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave
Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth
401(k) with Employer Match
Life, STD, and LTD insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off every year
Free Premier RV AAA Washington Membership
Paid, on-going training throughout your career
THRIVE wellness program
SALARY:
• Target hiring salary range is $86,300 to $106,000 annually and offer rate is based on experience.
• Opportunity for Annual Company-wide discretionary bonus.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.