Automotive Services Manager - Approved Auto Repair at AAA Washington in Bellevue, Washington

Job Description:

Automotive Services Manager - Approved Auto Repair



Bring your experience to AAA and manage our Approved Auto Repair Program!


WHAT YOU'LL DO:

• Develops project plans, acquires resources and coordinates the efforts of team members, contractors, or consultants in order to deliver projects according to plan.

• Responsible for establishing relationships with AAA vendors in order to broaden the awareness of the approved auto repair program.

• Responsible for researching and developing new sources of revenue and increased service levels as it pertains to the approved auto repair program.

• Responsible for developing effective working relationships between facilities or providers, District Automotive Managers, and the company; establishes trust, respect, and cooperation with facility owners, managers, and staff. Continuously highlights value of partnership to maintain rapport.

• Visits assigned facilities regularly.

• Advises facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern. Establishes benchmarks for customer satisfaction.

• Point of contact and driver of effectiveness with network vendors and providers relationships.

• Ensure facilities and vendors achieve and maintain a Customer Satisfaction Index score and/or Club and National quality standards in compliance with AAA National Standards. Liaison with AAA National to stay abreast of new technology, environmental issues, and potential disruptions within industry.

• Responsible for creating annual budget goals and profit margin for the Club, driving activities to make sure those numbers are met. Adheres to budget throughout the year.

• Oversee record keeping, visit logs and compliance data. Develops and maintain reports to quantify effectiveness of program.

• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.


AAR FOCUS:

• Responsible for implementing and updating the AAA repair shop portal.

• Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standard and contract compliance.

• Relies heavily on automotive technical knowledge to perform essential duties/responsibilities


WHO YOU ARE:

• Bachelor's Degree (BA) in business, sales, or related field or equivalent experience

• 4+ years' experience in automotive services or repair industry


PREFERRED QUALIFICATIONS:

• 3+ years' experience in sales or account management role


CERTIFICATES, LICENSES, REGISTRATIONS:

Valid state driver's license


WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.


RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal


BENEFITS WE OFFER:

• Health insurance (medical vision, prescription drug, and dental)

• Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave

• Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth

• 401(k) with Employer Match

• Life, Short-term and Long-term Disability insurance

• Flexible Spending Accounts

• 4 Hours of Volunteer Time Off every year

• On-Demand Pay

• Free Premier RV AAA Washington Membership

• Travel, Insurance, and Membership Discounts

• Paid, on-going training throughout your career

• THRIVE wellness program

• Flexible Work Arrangements

• Tax-advantaged commuter benefit

• Free parking

• Financial Literacy Education


SALARY RANGE:

Annualized target hiring salary range for the position is $86,300 - $105,747 and offer rate is based on experience.


WORK ENVIRONMENT:

• Hybrid work from home and office required

• This role is assigned a company car, computer, phone, various virtual technologies

• Travel: Consistent Travel (>50%)


NOTIFICATIONS:

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.


#1priority #automotivemanager #automanager #automotiveservicesmanager