Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a Customer Experience Representative in it's Jupiter, FL location.
With over $4 billion in assets under management managed on behalf of a global institutional investor base, Prime Group (www.goprimegroup.com) is one of the fastest growing private equity real estate firms in the country. The firm recently completed the fundraising of its third flagship fund, Prime Storage Fund III which, at $2.5 billion, is the largest self storage dedicated fund ever raised.
Headquartered in Saratoga Springs, NY, with a regional office in Jupiter, FL, the firm has more than 650 employees, including investment professionals, property managers, an investor reporting team, construction and marketing personnel and deal-sourcing professionals. Prime Group is a transaction-intensive company that is rapidly acquiring and consolidating self storage assets throughout the U.S. and Canada. With a presence in 28 states, one U.S. territory and 2 Canadian provinces, Prime Group manages all assets that it owns under the Prime Storage brand.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders.
Prime Group's team members are customer and client focused - customer service is a core tenet of the firm. Prime Group especially values:
Self-motivated entrepreneurs who are passionate about what they do
Diligent professionals who take exceptional personal pride in their performance
Those who are eager to make a positive difference in the lives of Prime's customers
POSITION OVERVIEW
The Customer Experience Representative is tasked with delivering outstanding customer service to both potential and existing customers/tenants. This role is dynamic, with daily tasks evolving. The primary responsibility involves handling inbound calls from existing and potential tenants/customers regarding our storage facilities and campgrounds. The ideal candidate will be adept at identifying customer needs, knowledgeable about new services, and capable of guiding customers through processes.
ESSENTIAL RESPONSIBILITIES
Professionally handle customer inquiries via phone and email
Demonstrate strong customer service skills with a sales-oriented approach
Perform any tasks as assigned by management
Ensure clear and timely communication with customers regarding property matters
Handle inbound calls from tenants/customers and potential tenants/customers promptly and professionally
Provide accurate and timely responses to customer emails or voicemails
Generate daily revenue reports in Excel
Maintain and troubleshoot communication equipment, reporting any issues promptly
QUALIFICATIONS
Excellent attention to detail and ability to meet expectations accurately
Manage multiple tasks and deadlines efficiently
Background in sales, particularly phone sales, is preferred
Handle sensitive and confidential information with discretion
Proficiency in Microsoft Office applications and web-based tools
Excellent written and verbal communication skills
Collaborate effectively within a team or work independently
Demonstrate critical thinking in managing difficult customer situations and soliciting feedback for improvement
EQUAL OPPORTUNITY EMPLOYER STATEMENT
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class
Potential First Year Earnings: $43,000 - $65,000 ($18.50 per hour +)