Posted in General Business 14 days ago.
Type: Full-Time
Division or Field Office:
Customer Service Division
Department of Position: Customer Care Operations Dept
Work from:
Erie, PA Home Office Salary Range:
$31,300.00-$49,998.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Under moderate supervision provides clerical service and support to the Customer Care Operations Department regarding billing issues, coverage, non-pay and policy changes. Respond to Policyholder and Agents general inquiries, concerns regarding policy issues, over the phone and in person. May include inquires related to billing, coverage or cancellation for all lines of property/casualty and/or life business in all states in which ERIE conducts business.
Successful Candidates will be willing to work:
Duties and Responsibilities
Reviews, processes and responds to general inquiries from Customer Care, Policyholders and Agents involving billing and policy coverage, nonpayment cancellations, coverage reinstatement due to nonpayment, and policy changes within guidelines. Escalates complex inquiries.
Performs basic accounting functions and corrects errors in computerized accounting system.
Responds to basic inquiries, in person and over the phone, from Policyholders and Agents. This includes accepting payments, resolving concerns/billing discrepancies, and providing policy documents for all property/casualty and/or life lines of business in all states in which ERIE conducts business.
Handles currency transactions and balances the cash desk.
Handles and distributes incoming mail, email and fax.
Learns and maintains a working knowledge of all processing systems, as required.
The first fourduties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Values Diversity
Detail Orientation
Nimble Learning
Self-Development
Collaborates
Job-Specific Knowledge
Customer Focus
Cultivates Innovation
Instills Trust
Optimizes Work Processes
Decision Quality
Ensures Accountability
Qualifications
High school diploma, or GED, required. Bachelor or associate degree preferred. Property/casualty or Life insurance and policy accounting experience preferred. Working knowledge of word processing and spreadsheet software preferred.
Preferred courses or designations:
Intro to Property/Casualty course
General Insurance Program (INS 21, 22, 23)
Fellow, Life Management Institute (FLMI)
#LIKS1
Physical Requirements
Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Nearest Major Market: Erie
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