Kelly Engineering is seeking a DIRECT HIRE Field Services Manager with a leading client of ours within the Steel Manufacturing industry at their Salem, OH location.
Shift: 1st - 100% on-site
Compensation: $110,000 - $120,000/yr base
Ideal Candidate:
5+ years Steel Industry experience
Experience with furnace equipment, operating at temperatures up to 2400°F, and its functional operation by the customer, including combustion knowledge and furnaces operating in controlled atmospheres.
Experience managing field service team members
Essential Duties and Responsibilities:
Learn and adhere to all ISO processes and procedures.
Implement training programs to ensure compliance with ISO processes and procedures.
Responsible for organizing and executing erection, commissioning, and start-up of Company equipment at customer sites.
Collaborate with the Company Project Engineering team for planning, operating, and maintenance manuals, as well as resolving complex site issues and wrap-up meetings.
Possess technical understanding of Company furnace equipment, operating at temperatures up to 2400°F, and its functional operation by the customer, including combustion knowledge and furnaces operating in controlled atmospheres.
Develop and enhance the existing Field Service training program to provide pertinent and appropriate training to all employees.
Handle, maintain, and safeguard company confidential information with the utmost sensitivity and confidentiality.
Work closely with other Field Service Managers to accomplish the overall mission.
Develop and improve written procedures to ensure effective communication of field notes to the Project Engineering team, address design improvements, and issue AS-BUILT drawings.
Enhance customer site procedures to foster a proactive approach to problem-solving.
Collaborate with Company personnel to develop Field Service activities for the domestic market, including documenting procedures/services for fixed annual fees.
Collaborate with Sales/Proposal Engineering to sell Field Service offerings.
Enhance customer relationships during planning and execution phases of Field Service activities.
Travel as necessary to ensure the overall mission is accomplished, including performing erection and commissioning activities on specific projects.
Perform other duties as requested, directed, or assigned.
Supervisory Responsibilities:
Supervisory Roles Per Position Level: All Field Service Personnel
Educational Requirements:
Bachelor's degree in Business, Mechanical Engineering, or equivalent field service experience; minimum 5-10 years' experience managing steel fabrication in a manufacturing environment.
Skill Set - Common Requirements:
Ability to lead people and achieve results through others.
Systems and continuous improvement orientation.
Specific experience with high-temperature processing line furnaces is highly desirable.
Knowledge and experience with furnaces producing Galvanized product is highly desirable.
Ability to read and understand ACAD mechanical drawings.
Strong organizational skills.
Long-term planning ability.
Measurement of performance to goals and standards.
Quality orientation and attention to detail.
Problem analysis and resolution skills.
Strong interpersonal and communication skills.
Ability to manage multiple priorities.
Strong team player.
Understanding of ERP systems.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, and Excel.