Coordinator, Psychiatry Services at Signature Health, Inc. in Mentor, Ohio

Job Description:

Coordinator, Psychiatry Services

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:

• 
  People First mindset where we honor our colleagues and patients


• 
  Striving for Excellence in our work each day


• 
  Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:

• Medical, Dental, Vision


• Robust earned paid time off program (PTO)


• 401k match


• Various Life Insurance Options


• Short- and Long-Term Disability (Not applicable for school-based employees)


• Federal Loan Forgiveness Program (available on eligible on roles)


• HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)


• Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today!

SCOPE OF ROLE

Reporting to the Director, Psychiatry Services, the Coordinator, Psychiatry Services, supports regular office operations of the psychiatry medical and nursing teams. The psychiatry coordinator assists in implementing administrative policies and procedures monitor administrative projects, schedules internal meetings, handles clerical and administrative duties, serves as a ​point of contact and link between employees and internal departments, supports the employee on-boarding and off-boarding process, analyzes and provides feedback to improve office processes and policies, and ensures that the psychiatry departments operate smoothly.

HOW YOU’LL SUCCEED:

• Manage Provider schedule templates, time-off requests and timecards in coordination with site-level Associate Medical Directors, Medical Director of Psychiatry and the Director, Psychiatry Services; includes coordination of clinical coverage for psychiatric Providers and support staff schedules and templates.


• Assist with onboarding and training of new Psychiatric and Behavioral Health team members; coordinate with the scheduling team/IT/EMR to ensure appropriate modifications are made to schedule templates to allow for access to training so not to disrupt client care.


• Assist with implementation of new clinic openings and clinical services as needed.


• Coordinate special scheduling support as it relates to scheduled trainings and meetings that require coverage to allow for attendance of Psychiatric and BH team members.


• Responsible for coordinating, documenting, and scheduling routine or special meetings/events including preparing agendas, meeting minutes, and arrangements for food/beverage services.


• Support Director, Psychiatry Services and Medical Director of Psychiatry as an administrative assistant concerning scheduling and documentation of meetings.  


• Manage supply needs for Psychiatric and BH services; conducts quality checks and inventory management, including scheduling of deliveries among various sites.  


• Screen, research, prioritize and follow-up on incoming issues and concerns addressed to the Medical Director of Psychiatry and Directory, Psychiatry Services including those of a sensitive or confidential nature and uses judgment to determine the appropriate course of referral, response or action.


• Promote and support clear communication between the BH leadership and internal departments; demonstrating leadership to maintain credibility, trust, and support with team members.


• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects for successful completion.


• Maintain discretion and confidentiality. 


• Prepare reports regarding clinical efficiency; analyze data.


• Support clinical document development, formatting, and maintenance (ex. clinical practice guidelines, workflows, process maps, external referral forms). 


• Effectively communicate and collaborate with other departments, Providers, and team members to encourage and foster actions that meet client needs and goals.  


• Coordinate and support BHMH implementation and maintenance, including preparation of application documents. 


• Assist with preparation for CARF, OSV, FTCA, and other regulatory audits. 


• Assist in creating, editing, managing, and distributing marketing materials related to Psychiatric/Behavioral Health services or programs.  


• Research, analyze, and organize information for presentations. 


• Assist with health fairs and special clinic coordination at off-site campus locations.


• Comply with all agency policies and procedures.


• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


• May be required to perform remote services as determined by Signature Health.


• Adherence and completion of compliance training provided by Signature Health.


• Responsible for and completes all productivity/documentation requirements.


• Participate in all assigned staff meetings and staff development programs.


• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


• Other duties as assigned.

KNOWLEDGE & EXPERIENCE:

• High School DIploma or equivalent required.


• 3+ years’ experience working in a Primary Care or Behavioral Health administrative role required.


• Associate’s Degree in Accounting, Business, Finance, Healthcare Administration or a related field preferred.


• Ability to work effectively in collaboration with diverse groups of people.


• Demonstrated ability to display enthusiasm, integrity, and a positive attitude at all times.


• Computer proficiency in Microsoft Office.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.


• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.


• Requires periods of sitting, standing, telephone, and computer work. 


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

 

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative

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