Manager, IT Services at Atlas Van Lines, Inc. in Evansville, Indiana

Job Description:

Manager, IT Services

US--

Job ID: 2024-1585
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Remote

Overview

About Cornerstone
Cornerstone Relocation Group, a wholly-owned subsidiary of Atlas World Group, has been delivering comprehensive mobility services and solutions to organizations across the globe and their relocating employees for more than 30 years. We were built on the philosophy that every relocating employee and their family deserves exceptional, personalized support throughout their relocation experience. Our mission is to be the ultimate mobility partner - setting the benchmark for service quality while pursuing continuous innovation in what we do.

Headquartered in Basking Ridge, New Jersey, U.S., Cornerstone has presence in North America, Europe, and Asia with a global network of more than 300 vetted supplier partners worldwide. Our vision is to deliver an exceptional experience to clients, customers, supplier partners and our employees, each and every day and our team is growing. Our Information Management department is looking to add a Manager, IT Services to our team!

The Manager, IT Services is an individual contributor role who is proactive, resourceful, results oriented and will act as our technical lead and coordinator for IT services within a shared services model for infrastructure, applications, databases, service desk, and other IT operational activities. This position is responsible for IT vendor management and liaison with CRG’s developers and SaaS providers. The individual will both manage technical projects and perform assigned duties to assist with IT security compliance including the completion of assessments, contract review, auditing activities, process, and procedural documentation.

The Manager will also have IT site responsibilities, as needed, for activities such as service desk support, asset management and on-site support for offsite IT service team. Under the supervision of the VP, Information Management, this role will contribute to the planning and execution of the company’s technical initiatives, service delivery, risk management and product development.

We offer a hybrid work arrangement if in close proximity to one of our offices. Candidates outside of those areas will be considered for telecommuting.

Key Responsibilities

• Liaison and manage activities between CRG and the AWG IT Shared Services Teams
• Accountable for overall performance of IT SaaS and development vendors
• Maintains full knowledge and management of the Service Level Agreements and Key Performance Indicators for the IT and Application Services
• Provide assistance with IT budgetary activities and updates
• Understand IT needs of the company’s functional departments and products/services to customers that leverage technology
• Perform technical feasibility assessments for proposed solutions and new products
• Provide department leadership in the implementation, development and management of policies, standards, practices, and security measures.
• Manage activities of resources in the support of daily applications and enhancements such as service desk, configuration, reporting/auditing, processing, and training support necessary to advance user capabilities and knowledge.
• Assist functional leads with understanding of technical business systems and their adoption of changes and new functionality through effective communication and training.
• Ability to directly monitor our servers and troubleshoot including services management or escalate to AWG IT Shared Services.
• Knowledge of IIS with the ability to start and stop sites, update configuration files and content.
• Monitoring of API objects in Azure
• Ability to run and configure reports using PowerShell and other Microsoft tools.
• Provide functional expertise and representation support to the business development, client relationships, and marketing teams including RFP responses, security and compliance assessments, custom technical requests, and new product/service/functionality development or implementation.
• Backup resource for badging system.
• Occasional after hours and weekend support as needed.
• Other duties and projects as required and assigned by management

Qualifications

• Experience with Microsoft products and technologies such as Azure (hosting), Windows Server OS, O365 services, SQL Server
• ServiceNow Ticketing system
• Ability to define problems, collect data, establish facts, draw valid conclusions and recommend a solution or course of action
• Ability to successfully manage time, prioritization, methodology and resolution of own tasks as well as organizational/shared services team members and vendors in diversified activities
• Lead by example to set tone of ownership, accountability and customer service
• Ability to manage multiple projects interacting with both technical and business leaders
• Project management, requirements management, process improvement and systems implementation skills required
• Ability to develop and execute on quality and compliance initiatives
• Knowledge and skills typically acquired in 5+ years of infrastructure, applications and/or technical operations experience and integrated environments
• Awareness of global data security requirements, policies, and techniques
• Superior communication skills with multiple levels of technical and functional leaders
• Ability to manage and lead technical and functional teams and projects
• Knowledge of systems development, IT processes, and applications support
• Proficient use of Word, Excel, Visio and PowerPoint
• API and SSO (PingOne) experience is a plus
• Global workforce mobility industry experience is a plus
• Bachelor’s Degree in a technical fields or combination of equivalent work experience and verifiable certification(s)
• Must be willing to travel up to 20% of the time

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee assistance programs focused on mental health
• Access to a licensed therapist 24/7
• Wellness programs with employee perks

Financial Well-being:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA & FSA
• Tuition assistance
• Employee assistance programs focused on financial wellbeing

Flexibility and Time Off:

• Paid time off including vacation, sick leave, parental leave, holidays, and disability leave
• Telecommute or hybrid work arrangement

Our Promise to You:

We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.

Cornerstone is an EO employer - Veterans/Disabled and other protected categories.

PI240647154

Salary:

$72,949.00

Apply Now