Job Functions, Duties, Responsibilities and Position Qualifications:
POSITION SUMMARY:
The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units. The individual will use a variety of tools and techniques to identify, document and manage issues for the Sonic user base across all departments and all applications.
Location: Aiea Heights, HI
Status: Full-time
Days/Hours: TBD
Base hourly pay rate: $20.00 to $22.00 D.O.E.
QUALIFICATIONS
Education:
High School diploma/GED or equivalent experience required.
Experience:
Experience in Information Technology (IT) preferred.
Knowledge, skills and abilities required:
Ability to develop skills required to resolve moderately complex issues
Working knowledge of computer hardware, operating systems and application software
Ability to balance high quality standards with schedule pressures and demanding environment
Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients
Ability to work independently as well as part of a team
Proficient in the use of the Microsoft Office suite of products
Ability to quickly grasp new concepts and apply to daily responsibilities
Demonstrate high self-motivation to achieve results with minimal supervision
Ability to prioritize appropriately
Basic knowledge of information systems environments
Demonstrate a high level of customer service with both internal and external clients
Ability to travel 5% of the time
LICENSE/CERTIFICATION):
A+ Certification preferred
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Information Technology
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.