Best Practice Learning and Enablement Manager at MidAmerican Energy Company in Des Moines, Iowa

Job Description:

Job Description

The purpose of this position is to manage user adoption and business readiness activities for the asset and work management center of excellence. This person is responsible for ensuring successful user adoption of new tools, processes, and enhancements. This includes support for both Business Transformation project team and end-user needs across Berkshire Hathaway Energy companies. This role will be critical in crafting and delivering strategy, approach, process, procedures, guidelines, governance, training, and support throughout the lifecycle of the project and beyond deployment. This position is also responsible for providing hands-on assistance to utility staff with real-world evaluation, adoption and feedback on best practices. This includes helping with the integration of new ideas into existing process and procedures, new tool adoption, best practice training, and root-cause identification of the real-world challenges of end users. This role functions as a bridge between theoretically good ideas and practical implementation. It requires a customer service mindset, a proactive approach to exploring root cause hypothesis, and a passion for mentoring others to do the same.

Responsibilities

Facilitate User Adoption of Best Practices and Tools for Utility Asset Maintenance and Operations

• Manage creation of end-user enablement strategy and approach
• Assist with the integration of new ideas into existing processes
• Assist with the implementation of behavioral change strategies
• Support all asset and work management related activities for the organization
• Champion Best Practice Training Across All Affiliates
  • Conduct annual and ongoing training needs assessment meetings to determine end-user learning needs, and required resources
  • Coordinate and participate in the creation and delivery of learning materials
  • Manage initiative-specific bootcamps (virtual, live instructor-led training opportunities)
  • Manage ongoing communication and follow-up training activities to maintain user adoption long-term
  • Act as a lead/expert in the work group; train and mentor asset management managers, engineers, and technicians in deploying best practices
• Hands-on Asset and Work Management Support
  • Assist users with the integration of new tools, processes, and methodologies into their daily activities
  • Assist with development of financial value quantification to guide operation and maintenance investment decisions
  • Assist with adoption of work management, data collection, and system operation tools across utilities
  • Assist with development of asset performance assessments across utilities to identify major issues, risks and leading indicators
  • Develop recommended process documentation in collaboration with multiple utilities
• Establish Dynamic User Communities for Sharing and Support
  • Identify and establish asset and work management communities of practice that would benefit from a stronger support network
  • Develop, implement, socialize and refine ongoing user enablement goals to provide structure and direction for community interaction
  • Facilitate collaborative discussions involving multiple utilities and disciplines to share, develop and critique best practices
  • Provide hands-on assistance to individual utility staff encountering real-world challenges with new tools and approaches
  • Partner with change enablement teams to assemble a network of individuals to support and champion learning and change components across all affiliates
• User Adoption Reporting
  • Define Key Performance Indicator metrics for end-user enablement
  • Compile and present metrics on user adoption

Qualifications

Bachelor's degree in organization development, human resources, business or related field or equivalent work experience. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree). Six years of related experience required. Energy industry knowledge preferred. Solid understanding of communication strategies and processes. Strong interpersonal and communication skills and the ability to work effectively with a wide range of teams. Leadership skills to direct the activities of individuals and/or teams toward the accomplishment of goals. Extensive knowledge of learning strategy and design. Strong facilitating skills, encouraging participation & collaboration, with the ability to present and address questions and concerns. Interpersonal skills necessary to interact effectively and influence decisions with all levels of the organization. Ability to prioritize and handle multiple tasks and projects concurrently. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Position descriptions are developed as guides for the employees of Berkshire Hathaway Energy. The management team of Berkshire Hathaway Energy reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.

JOB INFO

Job Identification 10001225
Job Category Business Optimization
Posting Date 05/09/2024, 03:11 AM
Apply Before 06/02/2024, 03:11 AM
Job Schedule Full time
Job Shift Day
Locations 4299 NW Urbandale Drive, Urbandale, IA, 50322, US
Salary Range $100,700-$118,400
Business MidAmerican Energy Company

PI240679359

Salary:

$100.00

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