Operations is one of the largest divisions in the Firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying, and mitigating all operational risks, developing strong client relationships, and partnering with technology to realize the full potential of IT. The Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures, and markets.
Primary Responsibilities:
- The Analyst supporting Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of non-sales practice client complaints
- Responsible for collaboration with the branches and operational business partners in the investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the Firm's decision to the client
- This position may also be tasked to handle other various operational responsibilities within Client Relations, including settlement processing, Privacy Opt Out processing, and incoming telephone calls
- Other projects may be assigned on an as-needed basis
Qualifications and Skills Required:
- Excellent grammar and composition skills
- Excellent written and oral communications skills
- Preferred candidates will possess a Bachelor's degree in English or a Communication related discipline; work experience considered in lieu of these degrees
- The ideal candidate will have knowledge and some level of expertise in the brokerage industry or banking operations
- Strong initiative and drive
- Proficiency in Microsoft Word and Outlook programs
- Proven ability to work effectively with all levels of employees
- Exceptional phone presentation skills
- Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks
- Strong organizational skills, attention to detail, and excellent follow-up skills
- Ability to be self-motivated and succeed in a team atmosphere