Product Manager at Capitol Federal Savings Bank in Topeka, Kansas

Job Description:

Job Description:

Capitol Federal is seeking an experienced banking professional to manage our core retail banking products: deposit accounts and consumer loans. This individual will manage a wide range of products including but not limited to: checking accounts, certificates of deposit, IRAs, personal loans, auto loans and credit cards. The ideal candidate will have banking experience and a developed understanding of how deposit accounts and consumer loans are priced for profitability and a strong sense of what features customers need with these products. If terms like ROE, cost of funds, and NIM are not foreign to you and you have a passion for creating products that customers need, you may be a great fit for this role.

The Product Manager is an in-office position that can be located in Overland Park, Topeka, or Wichita Kansas.

Role
The Product Manager is responsible for the strategy, roadmap and feature definition of a product or product line. Working within our Retail Banking Division, this position will have product assignments amongst a team managing Capitol Federal's suite of offerings within our transaction and time-deposit portfolio, digital banking suite, cards and payments, and consumer lending product lines. This position is responsible for the entire lifecycle of a product from launch through maintenance and roadmap management which includes managing vendors and contracts for assigned products. To be successful in this role, the person will demonstrate an ability to grow profitability, customer utilization and innovation within their assigned product line working closely with multiple business units - especially our Retail Operations and Customer Experience teams.

Essential Duties & Responsibilities
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, vendor and contract management and product launch
Create product strategy documents that describe business cases, technical requirements, revenue, and ROI
Performs software testing by creating user stories, defining criteria for acceptance, and validating the results with a focus on customer experience
Translate product strategy into detailed requirements which are then managed through completion.
In collaboration with Marketing, develop customer communication for life cycle of assigned products from onboarding to maturity achieving increased customer engagement and retention.
Actively identify and solicit customer feedback with a focus on identifying opportunities in assigned product line.
Analyze market data to define product objectives and benchmark product performance.
Collaborate closely with IT, marketing, operations and customer experience teams in the development, QA, and release of products or features, and balance resources to ensure success for the entire organization.
Develop product positioning and messaging that differentiates Capitol Federal across primary market segments requiring expert-level knowledge of our industry's and competitor's offerings.
Track KPIs for assigned product-line, generate and execute action plans where products underperform.
Works closely with Finance division to ensure proper accounting and financial reporting of assigned product(s).
Works closely with Legal and Compliance to create agreements and disclosures for assigned product line
Contributes to and provides recommendations for applicable policies and procedures.
Participates in audits and compliance exams. Interacts with internal and external auditors. Accountable for compliance and audit results related to assigned products.
Manage, mentor and develop subordinate Associate Product Manager(s).
May serve as Delegated Officer for one or more Bank Policies for compliance with federal and/or state regulations and laws
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Knowledge & Skills
Experience
• Experience in developing or executing product strategy
• Proven effectiveness working in cross-functional teams
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills
• Demonstrable knowledge in a minimum of one of the following product lines:
• Transaction accounts, time-deposit accounts, and consumer loans
• Payments (ACH, debit card, real-time payments, etc.)
• Digital Banking

Education/Certifications/Licenses
• Bachelor's degree or four-years of product management, project management, or operations management experience within the financial services industry
• Track record of growing profitability or customer engagement
• Knowledge of banking compliance laws and regulations such as Truth in Savings Act, Electronic Funds Transfer Act, Expedited Funds Availability Act, FDIC insurance rules, Fair Lending regulations, Bank Secrecy Act, and privacy laws

Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public

Regular in-office attendance required.

Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.