Teller - Nampa Branch at First Federal Savings Bank in Nampa, Idaho

Job Description:

Why work for First Federal Bank?

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.

Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.3 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Provides excellent customer service and participates in creating a positive work environment.


• Processes a variety of routine transactions to include but not limited to deposits, withdrawals, and loan payments.


• Processes customer requests to include but not limited to cash advances, wires, foreign currency, cash exchanges, bond redemptions, and monetary instrument purchases such as cashier’s checks, money orders and gift cards.


• Uses multiple computer programs and works with other internal departments to conduct research and resolve customer issues.


• Answers emails and phone calls coming into the branch.


• Orders branch supplies and checks for customers.


• Uses and cleans branch equipment such as validators, branch capture, coin machine, currency counter, debit card machine, PIN/sig pads, TCR, and ATM to efficiently assist customers.


• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.


• Ensures that the teller station is organized, clean and stocked with necessary forms and supplies.


• Is familiar with all products and services offered by the bank.


• Builds relationships with customers via recommendations and referrals through the Connections software.


• Follows all bank policies and procedures.


• Performs all job duties and maintains compliance with all banking acts, laws, and regulations.

Non-Essential Duties and Responsibilities

• Performs vault duties to include cash shipments and distributing money to tellers, TCRs and ATMs as needed.


• Handles branch security duties.


• Assists with training other tellers.


• Backs up CSR responsibilities.


• Provides teller coverage at different locations, as needed.


• Attends community events to promote the bank.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent.  Must possess a valid driver’s license as some travel between branches and to/from Corporate may be required.  At least six months of cash handling and customer service experience.

Physical Requirements and Working Conditions

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner, or other basic business equipment.  Ability to lift heavy items that may weigh up to 55lbs (e.g., boxes of copy paper/files, currency counters, coin bags etc.).  Ability to perform repetitive finger, hand, and arm movements.  The job is within the normal office environment range.  Some travel between branches may be required (Rovers).

Qualifications Preferred

One year of banking experience.

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position.  To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently.  “Ability” means to “possess and apply” both knowledge and skill.

Knowledge

• Knowledge of all bank products and services to effectively refer customers through Connections.


• Knowledge of banking transactions.


• Knowledge of arithmetic to include addition, subtraction, multiplication, and division.

Skills

• Answering emails and phone calls (internally and externally) in a professional manner.


• Providing information to supervisors, co-workers, and customers to convey information effectively.


• Organization, prioritizing work and managing time effectively.

Abilities

• Ability to be exact or highly accurate to include balancing cash.


• Ability to communicate both verbally and in writing.


• Ability to be careful, detailed, and thorough in completing work tasks.


• Ability to develop constructive and cooperative working relationship with others.


• Ability to being open to change and variety in the workplace.


• Ability to read and understand information presented in writing.


• Ability to use mathematics to process transactions and resolve problems.


• Ability to effectively handle potentially stressful or confrontational situations.


• Ability to work well under pressure and in a fast-paced environment.


• Ability to exercise independent judgment.

Experience

Required

• 6 year(s): Cash handling and customer service experience (6 months)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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