Regional Director, Sales & Store Operations at NAPA Auto Parts in Middletown, Delaware

Job Description:

Middletown, DE, USA
Full time
2024-05-09
R24_0000013124

Regional Director Sales & Store Operations

Job Summary

The Regional Director Sales & Store Operations establishes and develops customer and stakeholder relationships to drive NAPA's profitability. This role builds and maintains strong relationships within assigned region (total volume <$175M) and leads change initiatives with both company owned and independent stores to strengthen customer service experiences. The role collaborates with customers and retail operations to drive market share and execute on NAPA's strategic priorities.

Responsibilities

• Leads and motivates sales and stores teams to deliver volume, share, profit and productivity targets within the automotive aftermarket parts channel.
• Defines and executes business plans to achieve company sales and profit targets and cascades goals and objectives throughout sales team(s).
• Works cross-functionally with distribution team to correct Independent Owners' concerns on all things service related.
• Facilitates feedback to different areas of NAPA's business regarding customer needs, operational needs, business opportunities and marketing/sales programs.
• Enables stores and installers to grow their business (sales, finance, people, facilities) by gaining a stronger understanding of their individual needs and assisting them to develop growth strategies and business plans.
• Evaluates the business results of region and district store/IBS locations to ensure the delivery of strategic objectives on budget timelines.
• Monitors financial and inventory reports and statuses of store and IBS locations to identify potential issues or continuous improvement opportunities. Maintains budget targets and holds teams accountable at each location based on established labor model, sales history, and current trends.
• Develops and executes expansion and business growth strategies to ensure healthy growth of new and existing customers.
• Executes the IBS contracts procurement process - preparing RFPs/RFQs/RFIs, identifying appropriate contact staffing and budget levels, communicating business cases and potential profits and losses, and participating in the negotiation strategy and complex negotiations process for accounts.
• Leads all aspects of market assessment in support of M&A transactions including understanding market dynamics, outlining industry-specific trends, and bringing innovative solutions to the business to drive market growth.
• Leads a team of high performers: Develops highly effective, results driven teams through coaching, feedback, and meaningful developmental opportunities for team members.
• Collaborates, partners, presents, and influences; this includes achieving "success through others" and running executive level communication.
• Partners with Operations leadership to develop and implement policies, objectives, and activities of Store Processes to ensure continued operations, maximal returns on investment, and increased productivity.
• Provides DC Operations teams quarterly class budgets and matches class credits to target goals; evaluates the status of past due accounts and resolved past due balances.
• Ensures team maintains a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor and employment.

Qualifications

• 7+ years of management experience in a large service-oriented operation.
• Successful experience in sales, leadership, and service delivery.
• Demonstrated track record of achievement managing P&Ls, meeting budgets, and overseeing sales and store operations for an assigned market.
• Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic.
• Entrepreneurially minded, driving sales and profitability within a corporate construct.
• Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, with demonstrated flexibility/adaptability.
• Demonstrates adaptability by adjusting to changing business priorities.
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for senior executives.
• Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously.
• Demonstrates high-level of ethical behavior in exercising judgement and discretion in matters of significance.
• Capable of driving change transformation and strategy execution to achieve specific business results.
• Collaborative mindset and ability to navigate and build trust in a complex organization.
• Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar.

Preferred Qualifications

• Bachelor's degree in Engineering, Business, Operations or relevant discipline.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work conducted in office, warehouse, retail stores, and customer site environments.
• Frequent periods standing/walking in unairconditioned warehouse facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift twenty-five pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks required include pushing, reaching, climbing, and stooping.
• Local and air travel up to 50% - 75% of time to perform duties.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.



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