Designs, develops, implements, supervises, and evaluates administrative operations of assigned departments. Represents Kaiser Permanente in community. Assists in Health Plan activities. Provides member/patient services. Implements specific programs to increase membership and enhance fee-for-service revenue. Maintains open communications with Oahu counterparts and staff. Recommends and implements changes to continually enhance Quality-of-Service Program. Coordinates administrative assistance to physicians and supervisors. Supervises assigned staff.
Essential Responsibilities:
Collaborates with Clinic Chief and area leadership to ensure high-quality and efficient clinical and non-clinical services.
Provides leadership in assessing customer needs and satisfaction levels. Leads and facilitates continuous improvements to ensure customer service and efficiency.
Designs, develops and implements plans/projects to improve operational efficiency, effectiveness and quality of care. Monitors and reports status and progress to supervisor.
Designs, develops and implements programs supporting recruitment, retention and development of staff. Fosters positive environment for staff growth, development and teamwork.
Delegates responsibility to appropriate staff. Coaches and develops staff. Creates opportunities for improvement in areas of weakness.
Provides cost-effective functioning of operations at each facility. Applies sound fiscal management practice and efficient organization/utilization of staff and material resources. Ensures continuous cost structure improvements.
Ensures safe, attractive patient care facilities. Ensures compliance with regulatory requirements. Participates in planning process for facilities maintenance and development.
Establishes collaborative relationship with regional departments to support decisions beneficial to facility and valuable to customers. Facilitates collaborative approach toward improvement and problem resolution.
Facilitates cross-functional activities to improve total performance.
Serves on regional committees, task forces and teams as assigned.
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
Basic Qualifications:
Experience
Minimum two (2) years of management experience.
Minimum five (5) years of business operations experience.
Demonstrated experience in short and long-range planning.
Education
Bachelors degree in business administration, public health, or related field OR four (4) years of experience in a directly related field.
License, Certification, Registration
N/A
Additional Requirements:
Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, written communication, team building, teamwork, problem solving, and quality management.
Preferred Qualifications:
Management experience in a healthcare setting.
Masters degree in business administration, public health, or related field OR six (6) years of experience in a directly related field.