Field Service Engineer (Phoenix, AZ Metro) at Brooks Automation US LLC in Chelmsford, Massachusetts

Job Description:

Overview




Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, which support the dynamic and expanding Semiconductor and Life Sciences Lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.




Brooks is looking for a Field Service Engineer as we accelerate our growth journey. This position will be based in the Phoenix, AZ Metro area.




What You'll Do:

• Perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis.
  
  


• Perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation's policies, procedures and work direction of supervisor or shift / site lead.
  
  


• Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings.
  
  


• Maintain a safe and clean working environment by conforming at all times to Brooks and customer's work protocols and policies.
  
  


• Attain Equipment Service and Operation Certification on equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.
  
  


• Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and daily duties.
  
  


• Train customer personnel in equipment operation and maintenance procedures.
  
  


• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
  
  


• Initiate, evaluate, and document new processes or improvements to existing processes.
  
  


• Will be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.
  
  


• Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs.
  
  


• Work schedule is to align with customer needs.
  
  


• Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis.
  
  


• Must be flexible and available for on-call assignments.
  
  

• Associate's Degree in a technical discipline, technical Certificate or equivalent work experience.
  
  


• Minimum of 2 years of experience providing electro-mechanical / electronics technical support / repair service. Relevant Military technical experience / training a plus.
  
  


• Proficiency with PCs, Windows, and DOS based Operating Systems.
  
  


• Valid driver's license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
  
  


• Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
  
  


• Ability to work in awkward positions and in confined spaces.
  
  


• Ability to travel, domestically and internationally as needed and be available for specific emergency on-call work.
  
  

• Competitive Compensation & Annual Bonus Incentive
  
  


• Heavily Subsidized Medical, Dental, and Vision Premiums
  
  


• Telemedicine
  
  


• PTO and Flexible Time Off
  
  


• Company-wide Shut Down between Christmas and New Years
  
  


• 401(k) Matching
  
  


• Employee Referral Program
  
  


• Employee Assistance Program
  
  


• Adoption Assistance
  
  


• Tuition Assistance
  
  


• Student Loan Program
  
  


• Group Legal Assistance