Pacific Sales Experience Manager at Best Buy in Temecula, California

Job Description:

The Pacific Sales Experience Manager works closely with the General Manager to oversee the daily operations of their assigned location. The ASM provides work direction, ensuring a world class employee and customer experience. This role drives profitable business results while learning the operating model and culture. They support both individual sales performances and total store sales performance. The ASM has extensive knowledge and sales experience in the premium and luxury space. They work daily with a variety of customers, contractors, and designers.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Guides customers through complex solutions and services in store, via chat, and virtually.


• Incorporates product knowledge to create unique customer solutions and inspires confidence in the purchase.


• Builds and maintains a personalized book of business and builds long-lasting client relationships.


• Practices consistent follow-up within their book of business to understand clients and their future needs.


• Manages customer interaction including pre-call, walk-through, installation, and post-sale follow up.


• Partners with the Store Manager to supervise 10-25 employees and provides coaching, training, and performance management recommendations.

• 1 year of experience as a leader in business, military, or related fields


• 1 year of retail or other sales-related experience


• 1 year of experience managing a budget

• Associate or bachelor's degree or above in business, sales management, or related fields


• 1 year of supervisory or management experience


• 1 year of appliance or premium luxury product sales experience