Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Service Delivery Manager plays a key role in helping projects meet business and technical needs. This role will be responsible for the full delivery and execution of a project within the infrastructure team. They are key partners with and collaborators with internal customers, acting as product managers in the development and delivery of new products and services and ensuring expectations and needs are met.

Responsibilities

• Own the project lifecycle of medium and large technology infrastructure projects.


• Manage intake of new projects ensuring completeness of scope and requirements.


• Engage internal customers on current product effectiveness and future product desires.


• Collaborate with technical managers and teams to define high level milestones and detailed plans for the initiation, building, testing, deployment, and closure of projects.


• Create resource plans ensuring the infrastructure teams are engaged and time is allocated.


• Define product roadmap outlining the continued support, evolution of infrastructure products.


• Evangelize products to partners and customers.


• Build relationships with internal customers, keeping them informed and seeking feedback.


• Provide oral and written updates as needed to all stakeholders.


• Maintain appropriate detailed documentation.

Technical Skills

• Strong sense of ownership and responsibility for the outcomes of projects for both customers and internal teams.


• Project management experience in leading cross-functional teams in large-scale projects from conception through implementation.


• Understanding and experience with a product management and delivery mindset.


• A passion for relationship building across teams and technical areas.


• Excellent oral and written communication skills, with ability to create and manage detailed plans using Excel and/or PowerPoint.


• Infrastructure knowledge and experience a plus.


• Ability to speak effectively to stakeholders and senior leadership regarding projects.


• High attention to detail.


• Provide thought leadership to help streamline work intake, planning, and reporting processes.


• Ability to work with internal and external customers to understand and discuss technical concepts, evaluate options, manage tradeoffs, and define a path forward.


• High focus on teamwork, partnership, and collaboration.


• Strong analytical and organizational skills.

Qualifications

• Bachelor’s degree or higher with a technical discipline.


• 5+ years of technical program management experience.


• PMP Certification a plus.

Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

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