Service Desk Specialist at The Judge Group Inc. in Tysons Corner, Virginia

Job Description:

Location: Tysons Corner, VA

Description: The Judge Group is currently seeking a Service Desk Specialist to support a large corporate office in Tysons, VA. For immediate consideration email your resume to rkissinger@judge.com.
- Robbie Kissinger

*This position is fully onsite*



Essential Job Functions

• Troubleshoot and resolve hardware, software, application, network, user access, or related issues


• Create tickets and document all activities in helpdesk ticketing systems


• Escalate more complex problems or unresolved issues to next level of support


• Utilize and become proficient with Guidehouse' s standard support tools (i.e. Service Now)


• Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems

Additional Responsibilities

• Address client questions using available information resources


• Comply with Corporate IT Service Management and Service Desk policies, procedures and directives


• Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests


• Recommend process changes as needed to improve service levels


• Communicate company policies and standards


• Stay current with information technology systems and industry trends


• Provide evening and weekend support (off-hours support), as assigned, on a rotating basis

What You Will Need:

• Bachelor's degree from an accredited university plus 4+ years of professional experience OR 8+ years of professional experience in lieu of degree.


• Working knowledge and hands-on support of Windows 10 in an Active Directory environment


• Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams


• Experience with Microsoft O365 and Microsoft Intune


• Experience supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing


• Experience working professionally with customers remotely via phone, chat, email, and in person


• Strong communication (written and verbal), multitasking and customer service skills


• Work effectively in a team environment to maintain Service Desk coverage and support model


• Proficient in managing multiple tasks at one time and prioritizing said tasks


• Experience supporting smart phones including iPhone and Android models


• Strong problem-solving skills

Contact: rkissinger@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now