Restaurant Manager at Sonesta Hotels International Corporation in Lihue, Hawaii

Job Description:

Job Description Summary

The Restaurant Manager is responsible for coordinating, managing and leading daily front and back of the house restaurant operations. Responsible for ensuring compliance with sanitation and safety regulations, organize and supervise shifts. Responsible for responding efficiently and accurately to customer complaints. Provide feedback to associates regarding their performance.

Job Description

Job Duties:

Essential duties and responsibilities may include, but are not limited to, the following:

• Daily operations of the Restaurant: guest service, service standards, cash handling, staffing in accordance with company policies and procedures.


• Aid in implementing the annual budget plan in accordance to Company operating policies and procedures to ensure profit goals are achieved and outlined.


• Plan and implement staffing schedules to ensure customer service standards are achieved with minimum employee cost.


• Monitor activities to ensure compliance with Company payroll policies and procedures. Ensure compliance with operating guidelines related to the corporate programs. Ensure operations comply with all state and federal laws, rules, and regulations, relating to food and beverage sanitation, alcohol and tobacco, and ADA requirements.


• Ensure adherence of all appropriate sanitation standards including, but not limited to, employee hygiene and uniforms, kitchen food service equipment and preparation areas, dining areas, patio, snack bar areas, restrooms. Establish and implement a cleaning and preventative maintenance program.


• Implement and monitor the purchase ordering and receiving program to maintain par-stock levels on food and beverage inventories and ensure property quantity and price on all purchases.


• Monitor internal cost controls for the department.


• Ensure quality levels of food and beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction.


• Develop promotional programs to improve average check.


• Manage employment activities for applicable staff members, including but not limited to, personal recruitment and selection, training, compensation, and performance accountability to include performance evaluations, discipline, and termination, etc.


• Maintain knowledge of current and projected industry developments through continuous attention to industry periodicals and participation in relevant trade associations and organizations.


• Providing weekly schedule for Front of House. Bi-Weekly Payroll for Front of House. Must be available to work flexible days and hours. Training for current and new employees.


• Point of Contact for Large parties and coordinating needs from FOH/BOH team. Perform other duties as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

• Blue Card and Food Handler certification within sixty days of employment.

Education and Experience:

• High School education/equivalent required.


• A minimum of 2 years of related experience including supervisory and/or management experience.


• Previous experience in hospitality, travel and/or food industry preferred.


• Strong grasp of current Microsoft technologies and platforms.


• Proven experience in wine sales, training, and management.


• Demonstrated experience and capability in the areas of staff management.


• Demonstrated quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holidays.


• Outstanding organizational and analytical skills. Positive attitude, professional manner, and appearance in all situations.


• Required Knowledge and Skills Knowledge of: Applicable laws, codes, and regulations. Policies and procedures of the department. Skill in: Using initiative and independent judgment within established procedural guidelines.


• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.


• Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds. Multitasking while paying attention to detail and completing tasks in a timely manner.


• Proficient in Microsoft Office.

Additional Job Information/Anticipated

Pay Range

$64,200 - $75K - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.