Technical Support Engineer I - German Speaking at ExtraHop Networks, Inc. in London, Texas

Job Description:

ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organizations network, the truth about what theyre doing, and how to stop them at top speed. We partner with every customer, every day, to reveal it. Are you ready to join us?

We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

***THIS POSITION REQUIRES FLUENCY IN BOTH GERMAN AND ENGLISH***

Duties and Responsibilities

As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.

• Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
• Document incident cases, feature requests, and customer questions
• Escalate technical cases to the appropriate technical resource
• Act as the single point of contact for customer questions and concerns
• Provide professional, concise communication with customers
• Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports

Required Qualifications and Experience

Were looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, youll need the following background:

• At least one years of experience in IS or IT
• Experience with Unix/Linux based operating systems
• Working knowledge of networking and virtual systems
• Working knowledge of the OSI Model
• Excellent customer service, organizational, and documentation skills
• Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
• Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
• Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
• Fluent in German and English

ABOUT EXTRAHOP

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. Were on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. Weve been recognized as a Customers Choice by Gartner Peer Insights Voice of the Customer, and as a Leader in the Forrester Wave: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.

Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.

• Health, dental, and vision benefits
• Honor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time
• Non-Commissioned positions are eligible to participate in annual discretionary bonus plan
• FSA and Dependent Care Accounts + EAP where applicable
• Educational Reimbursement
• 401k with employer match or Pension where applicable
• Pet Insurance (US only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote

PI240937735

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