End User Technical Support Specialist at The Judge Group Inc. in Anderson, South Carolina

Job Description:

Location: Anderson, SC

Salary: $20.00 USD Hourly - $25.00 USD Hourly

Description:
End User Technical Support Specialist


As an End User Technical Support Specialist, you'll play a crucial role in ensuring smooth operations for Vertiv employees. You'll handle a variety of tasks related to end-user computing, including troubleshooting issues, providing hands-on support, and maintaining confidentiality. Here are the key responsibilities and requirements:


Responsibilities:

• Provide second-level user support for incidents that require local resolution and cannot be resolved by the Service Desk.


• Offer hands-on support for IT project implementations.


• Assist the Platform Service team with local backup operations in line with corporate policies.


• Install and configure hardware and software according to corporate guidelines.


• Support PC replacement programs and emergency exchanges.


• Resolve technical challenges faced by internal customers.


• Maintain confidentiality for all conversations, documents, correspondence, research records, and data.


• Perform miscellaneous job-related duties as assigned.

Requirements:

• Bachelor's Degree or equivalent experience preferred.


• 5+ years of experience in MS Windows desktop operating system deployment.


• Proficiency with LANDesk, SCCM (or other software distribution tools).


• Mobile Device Management experience.


• Windows 10 familiarity is advantageous.


• Apple Mac deployment and support experience.


• Solid knowledge of Network Infrastructure Principles and Security Principles.


• ITIL v3 certification is a plus.


• Proficiency in Windows Operating System Deployment, User State Migration Tool (USMT), Desktop-related Group Policy Objects (GPO), and Software Distribution and Patch Management tools.


• Scripting skills with PowerShell and VBScript.


• Understanding of desktop and application virtualization.


• Experience using ITSM systems like ServiceNow is beneficial.


• Availability for off-hours and on-call shifts as required.

Contact: bmatey@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now