Medical Specialty Appointment Scheduler at Kforce Inc in aurora, Colorado

Job Description:

RESPONSIBILITIES:

Kforce has a healthcare client that is seeking a Specialty Appointment Scheduler in Aurora, CO.

Summary:
Under direct supervision, the Specialty Appointment Scheduler utilizes clinical appointment system, processes clinic providers' schedules and monthly appointment calendars to maintain plan member accesses to clinicians, and reviews, updates, and generates clinic appointment to improve clinic utilization, both on routine and urgent basis. The Specialty Appointment Scheduler also assists with data entry of patient encounters and distributes computer printouts and reports daily.

Essential Responsibilities:

• The Specialty Appointment Scheduler operates computer and accurately enters clinical information


• Enters and maintains provider master appointment schedules for clinical departments as assigned


• Revises related support documents as necessary


• Generates appointments for providers in accordance with standard procedures as established by clinic nursing department


• Receives, reviews, verifies, and completes clinical providers' monthly calendars, daily schedules, and requests for schedule modification


• Responds to both routine and urgent requests in an efficient, accurate and timely fashion


• The Specialty Appointment Scheduler assists clinical staff with scheduling of providers; Provides one-to-one instruction to providers with proper scheduling techniques, document utilization and application of appointments


• Performs detailed review of all outgoing appointment schedules


• Distributes to designated clinical departments in timely and appropriate manner


• Assists appointments/receptionists with data entry of patient encounter information as required


• Advises Supervisor or designate of daily productivity, appointment system operational issues that are likely to affect clinic utilization and member access


• The Specialty Appointment Scheduler participates in service excellence training and demonstrates service excellence attributes

REQUIREMENTS:

• High School diploma or GED required


• Minimum of two (2) years of clerical functions together with at least one (1) year of experience with actual hands-on operation of regional appointment system experience


• Excellent customer service skills required


• Effective verbal, written, interpersonal and problem-solving skills


• Demonstrated customer service skills, customer focus abilities and the ability to understand customer needs


• Ability to work effectively with providers, patients, support staff and other personnel to coordinate radiology schedules, which requires a high degree of accuracy and attention to detail


• Ability to initiate referral forms in conjunction with the business office

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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