Posted in General Business 14 days ago.
Type: Full-Time
Job ID: 497329
Exempt
Oldcastle Infrastructure™ , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo .
Position Overview
As a Senior Service Desk Analyst, reporting to the Help Desk Supervisor, you are responsible for overseeing the daily activity of the ServiceNow queue as well as participating as an active member of the team. This position will partner with the IT Service Desk Supervisor to deliver exceptional support to our employees through ServiceNow and the IT call queue. The individual that holds this position will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training.
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully , an individual must be able to perform each essential duty satisfactorily
Minimum Qualifications
Preferred Qualifications
Work and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
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