Technical Support Engineer (IT)
at System Soft Technologies
in
Englewood,
Colorado
Posted in Other 14 days ago.
Type: full-time
Job Description:
Job Responsibilities:
? Responsible for coordinating with vendors, customers, installation technicians
regarding the install of purchased tech products
? Track and assist in scheduling technicians for multiple jobs
? Ensure installation is completed within a specified time frame or be capable of
meeting deadline obligations
? Reviewing and approving photos of installed equipment and materials
? Provide basic reporting recaps for all installs to ensure overall improvement in
processes
? Responsible for conducting site surveys
? Resolve routine to complex customer problems through telephone discussions,
remote desktop tools, live chat, and email.
Preferred Experience
? Previous roles in cabling installation extremely valuable
? Experience in help desk or a call center environment
? Experience with Google docs, spreadsheets, email and excel
? Solid computer skills and an aptitude for learning new software
? Proactive thinker