Weston is hiring a Network Consultant in our Anchorage, Alaska office.
Need more free time? We are a well-established IT firm serving business clients with 10 to 60 computers on Microsoft Windows networks. We, as a team have agreed our goal going forward is to grow at a sustainable rate, while taking care of our employees and managing the stress that comes from a typical IT career. After all, who moves to Alaska because they want to work all the time? Most of us are here because we love the outdoor activities that Alaska has to offer. That's not to say we don't work hard, we expect a lot from our team, you will be on a call on a rotating basis, and we get after it during business hours, but we believe in work/life balance. We believe in our core purpose, "To Better the Lives of Others", both for our team, our clients, and our community.
The Ideal Candidate will have:
Personality first and foremost, if you like to sit in a dark basement and type away this job is NOT for you, our business is based on building lasting relationships with our clients
The desire to work with a close-knit team of professionals in a small business atmosphere
The drive to develop professionally and personally
Excellent troubleshooting methodology
Ability to multi-task and switch gears often
Ability to step back and see the big picture, not just the task at hand
Self-awareness, know when you know something and ask when you don't
Attention to detail demonstrated by taking accurate notes
Responsibilities
Build client relationships through trust and responsiveness for long-term success
Typically manage 5-8 clients at a time
Open and close client tickets efficiently while entering accurate and timely notes (hint: know when you have spent enough time and know when to escalate)
Research and troubleshoot client issues for resolution by putting the client's needs first, and communicating with them through the life of the issue
Serve as back-up for Helpdesk
Educate and train Weston Staff on clients and environments (through documentation, conversations, emails)
The Consultant is the Lead on client projects and must be organized with good follow-through
Consultant will work with client to uncover new opportunities and report to Account Manager for follow-up
Approximately 40% of this job will be working with clients at their sites, 60% will be in the Weston office handling phones and tickets
Technical Requirements:
At least 4 years of experience implementing and supporting Microsoft Windows 10/11 and server operating systems.
At least 4 Years' experience with Office 365 administration and basic active directory management
At least 4 years with Hands on experience in networking, routing and switching
Experience in setting up and configuring server hardware
Experience remotely supporting customers and using remote support tools
Must either have or pass the following Exams within the first 90 days of employment:
SonicWALL Network Security Administrator
And at least one of the following...
Microsoft 365 Certified: Security Administrator Associate
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Messaging Administrator Associate
Comptia Network+
We offer competitive pay ($58,000 to $85,000 per year DOE) a matching retirement plan, performance rewards and health, dental, and vision insurance.