For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our strategically aligned, full-spectrum business model and operations allows us to fully service major online furniture retailers and the core audience that is driving today's market. We understand the modern furniture buyer and consumer on a deeper level as well as have a keen eye on the popular trends that are driving online traffic and furniture sales. That's why our mission has always been to help them bring their homes to life with quality furniture at unbeatable prices.
Description
The Quality Control Manager supports the Global Supply Chain Operations Team to manage Abbyson's overall quality control, operations, compliance and audit in various factories and warehouses. This person will monitor and act as central person to consult on furniture and hard goods manufacturing, regulations, standards and testing requirements
Core Responsibilities • Continuous QC Process Improvement • Inspect, Identify, and Report on Quality Issues • Post Follow-ups to Ensure QC Improvements were Implemented • Cross-Functional (Suppliers, US and Internal Corporate) Communication and Collaboration • Manage QC in Various Factories and Warehouses • Regulatory Functions • Auditing and Compliance • Optimize Quality Improvement Plans
Essential Functions • Provide effective, hands-on quality control for the organization's product line to ensure quality standards are met and maintained. • Work hand in hand with our overseas QC teams to mitigate and resolve production issues, review QA reports and provide necessary feedback to ensure quality standards are met. • Provide CAPs (corrective action plans) to factories to resolve QA/compliance/audit issues and implement on current and future production and audit. • Organize pre-production meetings to review product specifications and requirements. • Manage overseas QA inspection schedule and prioritize workload and projects. • Create Standard Operating Procedures (SOPs) and best practices on all aspects of QC processes, procedures in order to mitigate QA issues • Ensure all AIs, QA manuals and brochures are up-to-date and communicated to the factories. • Create PSF (Product Specification Forms) by working closely with various stakeholders such as Customer Service, Sales, Manufacturing, Sample and Merchandising teams. • Ensure Manufacturing specifications and deliverables are adhered to, and production/fit is in-line with approved samples • Manage the open MRF (Manufacturing Request Form) open issues and provide resolutions on time. • Work in close collaboration with the Returns team to ensure trends are analyzed, solutions are provided, and proper communication is executed with in the manufacturing department. • Review failed inspection with head of product development to identify problems affecting the quality of merchandise and make disposition for re-inspection to ensure that quality standards are met. • Ensure production and delivery problem feedback to the product development team in a timely manner. • Review and update profiles for existing and prospective vendor/ factory to confirm that these accurately reflect resource capability and compliance with Code of Conduct and Country of Origin regulations. • Work with local inspectors in factories and undertaking random field audit, providing reports and feedback to the Management. • Develop and conduct training programs on quality standards, quality control systems and procedures, production technology and problem solving. • Monitor troubleshooting projects until completion. • Ensure factory personnel are trained and have clear concise reference documentation. • Application of statistics reporting and analysis the performance of vendor and factory. • Create a quality improvement plan with vendor and follow-up the effectiveness. • Update quality records and client's requirements. • Ensure all Quality Control procedures and requirements are communicated to all vendors. • Ensure corrective actions are initiated and followed up until closure for all major quality issues that arise. Ensure corrective actions address the correct problem, specific outlined and effective at preventing reoccurrence.
Qualifications and Required Experience • Bachelor's degree; or equivalent combination of education and experience • Furniture experience is a must • Travel and experience managing teams in China and Vietnam, or other Asian countries • Must be comfortable on feet in warehouse environment and traveling between warehouses • 7-10 years combined experience in Supply Chain and Quality Control within a Consumer Goods setting. • Demonstrated experience in production or manufacturing (furniture and furnishings experience a plus) • Demonstrated knowledge in the application of quality principles and industry guidelines • Understanding of regulations and codes pertaining to product safety and labeling • Experience with process control and statistical reporting • Experience with packaging design and compliance • Experience managing change in a large and complex environments • Works well under pressure, in a fast-paced constantly changing priorities and shifting environments
Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.