Experience troubleshooting hardware and software incidents
Basic network understanding, troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
Strong recent experience with que management, working with a ticketing system
Experience managing user accounts in Active Directory
Strong communication, eagerness to learn, and customer service skills
Plusses
Experience troubleshooting Macs as well as Windows
Experience working in a customer facing role
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
Day-to-Day
A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.