Lead ITM Teller at Jovia Financial Federal Credit Union in Uniondale, New York

Job Description:

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

 Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

 We give you:

• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Great benefits-  Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement! (Full Time employees)


• Lots of growth and advancement potential


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

What you will be doing:

• Continually demonstrating leadership in the areas of member service, quality, attitude, professionalism, and work productivity by consistently exceeding transaction activity levels, member service standards and accuracy goals.


• Mentoring, training, and managing the tellers; provide input on individual teller performance for reviews, recognition, and/or disciplinary actions.


• Monitoring Teller Center schedule to ensure all employee schedules are being adhered to, including lunches.


• Completing various duties that contribute to running a smooth, efficient operation including but not limited to proof of GLs, proof of teller’s monthly audits and reports.


• Overseeing daily activities of the Interactive Teller staff to ensure the quality, efficiency, and accuracy of member transactions.


• Adhering to all operational and dual control processes; maintain high level of integrity and honesty.


• Working independently and utilizing effective problem-solving skills to provide overrides, approvals and resolve issues for staff


• Monitoring daily volume and wait times, open as a teller as needed to avoid any excessive wait times


• Functioning as resource for all ITM tellers, possessing superior knowledge on products, services, policies, and procedures.

What we need from you:

• Internal candidates must have two years Teller experience and ‘Commendable’ or above annual overall performance rating and External candidates with previous Head Teller or equivalent Retail Supervisory experience will be considered. External candidates with previous Head Teller or equivalent Retail Supervisory experience will be considered.


• This is an in-person or hybrid opportunity. Work schedule is 8am – 6pm M – Th, 8am – 7pm F, and 8am – 2pm Sat. 


• Excellent verbal communication skills, including the ability to handle difficult situations with tact, empathy, and professionalism. Computer literate.


• Detail oriented and able to prioritize multiple demands.


• Ability to lead, motivate and influence others.


• Proficient knowledge of products, services, policies and procedures and ability to articulate information to members and assist coworkers to resolve member inquiries.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Apply Now