Customer Care Coordinator at Roth Staffing Companies in Folsom, California

Job Description:

The Customer Care Coordinator is responsible for ensuring an exceptional customer experience by managing customer inquiries, resolving issues promptly, and coordinating with other departments to deliver solutions. This role requires strong communication skills, a customer-centric attitude, and the ability to handle multiple tasks efficiently.



Location: Folsom, CA



Pay Rate: $20.00-25.00 hourly



Schedule: Monday to Friday 8am-5pm



Key Responsibilities:

• Respond to customer inquiries via phone and email promptly and courteously.


• Identify and resolve customer issues, complaints, and concerns by coordinating with relevant departments to ensure timely and effective solutions.


• Conduct follow-up communication with customers to ensure satisfaction and gather feedback for continuous improvement.


• Maintain accurate records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.


• Work closely with the sales, logistics, and product teams to address customer needs and provide seamless service.

Qualifications:

• 2+ years of experience in customer service or a related role.

• Excellent verbal and written communication skills.

• Ability to handle stressful situations and manage time effectively.


• Previous experience in sales preferred!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply Now