We are a fast-growing hydrovac services company dedicated to providing safe, efficient, and reliable solutions. We take pride in our strong team dynamic, commitment to customer service, and emphasis on safety and precision. We are looking for an experienced and organized Office Manager to join our team and play a key role in managing our office operations and supporting our field crews.
Job Summary: As the Office Manager, you will be responsible for overseeing day-to-day office functions, managing dispatch operations, handling customer billing, and ensuring exceptional customer service. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be a crucial link between the field crews and office operations, ensuring smooth communication and efficient scheduling.
Key Responsibilities: Manage day-to-day office operations and ensure smooth workflow. Dispatch hydrovac crews to job sites, optimizing schedules for efficiency. Coordinate with crews to track job progress and manage logistics. Handle customer inquiries, provide service information, and resolve issues. Process customer billing and ensure timely, accurate invoicing. Maintain customer records and job documentation. Assist with payroll processing and tracking crew hours. Collaborate with management to support operational efficiency and growth. Oversee office supplies and equipment needs.
Qualifications: Proven experience in office management, dispatching, or similar role (experience in the hydrovac or construction industry is a plus). Strong organizational and multitasking skills. Excellent customer service and communication skills. Ability to manage billing and invoicing systems. Proficient with office software (Microsoft Office, QuickBooks, etc.). Ability to thrive in a fast-paced environment and handle multiple priorities.
Benefits: Competitive salary based on experience. Health and dental insurance. Paid time off and holidays. Opportunity for growth within the company. If you are an organized, detail-oriented professional with a passion for customer service and crew management, we'd love to hear from you!