Position Overview: We are seeking a detail-oriented and proactive Entry-Level Customer Service Representative to our client's team. In this role, you will be the primary point of contact for customers, handling their inquiries and providing support related to logistics services. Additionally, you will be responsible for accurate data entry to ensure smooth operations and effective communication.
Key Responsibilities
:Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding our logistics services, shipment statuses, and company policies
.Problem Resolution: Address and resolve customer concerns and issues efficiently, working closely with other departments as needed to find solutions and ensure customer satisfaction
.Data Entry: Accurately input and update customer information, shipment details, and other relevant data into our internal systems. Ensure all data is correctly recorded and maintained for accurate reporting and operational efficiency
.Documentation: Prepare and review shipping documents, tracking reports, and other necessary paperwork to support customer needs and logistics operations
.Customer Relationship Management: Build and maintain positive relationships with customers by providing excellent service and support, handling requests and issues with professionalism and empathy
.Collaboration: Work closely with team members and supervisors to ensure consistent and effective communication and service delivery. Participate in team meetings and training sessions as required
. Qualification
s:High school diploma or equivalent required; some college coursework or related experience is a plu
s.Strong communication skills, both verbal and written, with the ability to handle customer inquiries and issues effectivel
y.Basic knowledge of logistics and supply chain operations is advantageous, but not require
d.Proficient in using computer systems and software, including Microsoft Office Suite and data entry application
s.Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environmen
t.Positive attitude, strong work ethic, and a willingness to learn and grow within the compan