The Assistant General Manager primarily focuses on new membership sales by leading, training and mentoring the sales team in bringing new members to the studio, booking them into Intro Classes, and helping them enroll in memberships that best achieve their fitness goals. The Assistant General Manager also assists the General Manager with retaining current members, as well as leading overall studio success including, but not limited to marketing activities and studio operations. Pilates fitness knowledge or background is preferred but not required.
Requirements:
1+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Reps in sales
Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
Previous management or supervisory experience preferred
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Must be solution-based and results-oriented, competitive spirit
Ability to recognize areas of improvement and make changes using good judgment.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
College Degree Preferred
This may be a full-time or part-time position. The candidate must be able to work a flexible schedule with early morning, evening and weekend availability.
Essential Duties:
Implement sales process of lead generation, follow-up, and close
Mentor and train Sales Representatives to follow sales process
Maintain acceptable level of personal sales production
Assist General Manager in leading overall studio success:
Lead generation including social media, grassroots marketing and networking
Schedule and participate in networking/community events and studio promotions
Manage staff schedule
Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
Supervise Sales Representatives
Collect out-standing dues
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Strategically manage marketing campaigns to generate leads for the studio
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Independently make decisions related to high level customer service
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Any other duties as assigned
Compensation & Benefits:
This position offers a very competitive base rate plus commission and opportunity for bonus if all goals are met; based on experience & performance
Employee Fitness Membership & Private Training Discounts while employed