Senior Consultant - Technical Support Development at Baker Tilly Advisory Group, LP in Houston, Texas

Job Description:

Overview



Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.


Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.


Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.


Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.


Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.




Job Description:





Technical Support Associate responsibilities include providing escalation support for Sage Intacct client customizations and products, building utilities, tools, customized Sage Intacct pages, data fixes, and working on specialized development projects to support ongoing development efforts and strengthening Baker Tilly's internal technical capabilities.



Job Responsibilities:

• Become a technical subject matter expert (SME) in Sage Intacct development and integrations.
  
  


• Communicate effectively with internal staff, external development vendors, development teams of customers, etc.
  
  


• Perform Baker Tilly Sage Intacct product installations.
  
  


• Page Customizations: Design, estimate, and deliver page script customizations for clients.
  
  


• Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests.
  
  


• Work closely with Baker Tilly Sage Intacct support to ensure quality client communication.
  
  


• Support existing Sage Intacct customizations and delegate/escalate to other team members as needed.
  
  


• As required, scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem.
  
  


• Develop utilities, tools, data fixes and page scripts to support clients and internal staff.
  
  


• Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed.
  
  

• A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position.
  
  


• 2+ years' experience as a developer, ideally working on an ERP (Enterprise Resource Planning) system with significant 3rd party integrations.
  
  


• Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix.
  
  


• Experience with AWS a plus.
  
  


• 1-2 years of experience in a consulting environment or in a role that required working directly with external customers and stakeholders.
  
  


• Ability to work effectively and professionally with employees at all levels of a customer's organization
  
  


• Strong desire to grow technically and advance career towards leadership/management positions within the team.