Director of Student Support (Student Support Leader) at Indiana University in Bloomington, Indiana

Job Description:

Department



KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)



Department Information



The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 130,000 living alumni around the globe. The Kelley Undergraduate Program strives to be a diverse, inclusive, and equitable community of business and education leaders. Kelley is proud to be ranked number 8 of all undergraduate business programs by U.S. News (2023).



Job Summary



The Undergraduate Program at the Kelley School of Business is seeking a Director of Student Support. Student Support is responsible for the mental health and wellness programming within the Undergraduate Program. The position will report to the Senior Director of the Undergraduate Program.


Department-Specific Responsibilities

• Collaborates with teams within the program to offer targeted support; including the Student Life team, the Undergraduate Office of Access and Community Enhancement, and the Academic Advising team in their work with individual students and communities.


• Supervises professional staff on the Student Support team.


• Interfaces directly with students and places an emphasis on student wellness, university policy compliance, and a culture of care within all direct student interactions.


• Provides non-clinical support through meetings with individual students and student organization leaders to discuss wellness needs, provide coaching and connect students with resources.


• Oversees student programs and initiatives that stimulate a strong sense of belonging and well-being; including offering support for students facing adversity or challenges, addressing topics including mental health and wellness in the student community, and developing tolls to educate students on stress management and other wellness related areas.


• Oversees a robust, school-wide peer to peer mentoring program; Collects and interprets data related to student needs and program outcomes.


• Contributes to committees and staff training as a subject matter expert.


• Frequently presents topics related to student mental health and wellness to faculty, staff, student organization leaders and other target groups.


• Sets strategy related to mental health and wellness initiatives to improve the experiences of students.

General Responsibilities

• Provides day-to-day operational management of student support staff.


• Establishes short-term operational objectives.


• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.


• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.


• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.


• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.


• Ensures and provides training to assigned staff to improve student support operations; researches and identifies development opportunities for assigned staff.


• Researches and stays up-to-date on new industry standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in social work, law, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE



Required

• 2 years in student support, higher education student affairs, or related field

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrated time management and priority setting skills


• Demonstrates a high commitment to quality


• Excellent organizational skills


• Excellent collaboration and team building skills


• Effectively coaches and delivers constructive feedback


• Instills commitment to organizational goals


• Demonstrated ability to maintain confidential information


• Demonstrated customer service skills


• Knowledge of student development, counseling, or career development theories and practices


• Knowledge of current needs and trends of diverse student populations


• Ability to develop accurate reports, correspondence and prepare and deliver presentations


• Commitment to working with people from diverse backgrounds and demonstrated cultural competency


• Ability to build strong partnerships with students and other university departments

Preferred

• Demonstrates commitment to providing an equitable and safe space for staff to work and students to thrive

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Operational


FLSA: Exempt


Job Function: Student Services


Job Family: Student Support
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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



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