National Account Manager US & Canada (100% Remote) at ThyssenKrupp Elevator Corporation in Tampa, Florida

Job Description:

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TK Elevator Home Solutions is currently seeking an experienced National Account Manager for the US and Canada. This is a fully remote position.

Access BDD is a division of TK Elevator, a global leader in mobility solutions dedicated to improving the quality of life through innovative products and services. We specialize in providing exceptional stairlifts, platform lifts, and home lifts that enable seamless movement in both public and private buildings. Our solutions combine reliability, innovation, and user-centric design, ensuring that our customers receive the highest level of service and support. We work through a network of trusted partners who are experts in mobility or elevator products, ensuring our customers receive the highest level of service and advice.

With a growing presence in North America, we are seeking a dynamic and experienced National Account Manager to help drive our success in this key market.

ESSENTIAL JOB FUNCTIONS:

• Manage and grow relationships with key accounts across the US and Canada, ensuring high levels of customer satisfaction and loyalty.


• Serve as the primary point of contact at a corporate level for all national accounts, including VA and government entities, providing exceptional service and support.


• Work closely with the Business Development Managers to ensure that national accounts are supported at a regional level.


• Develop and implement a strategic sales plan to achieve revenue and market share targets across the USA & Canada.


• Set sales goals, create action plans, and monitor performance metrics to ensure success.


• Identify and pursue new business opportunities within the national network, expanding the reach and impact of Access BDD's product offering


• Lead the development and execution of sales strategies specifically targeting VA and government contracts.


• Navigate the complexities of government procurement processes to secure and manage contracts.


• Stay informed on VA and government regulations and requirements, ensuring Access BDD's products and services are compliant and competitive.


• Build and sustain strong relationships with existing and potential customers, ensuring high levels of customer satisfaction and loyalty.


• Serve as the primary point of contact for national accounts providing exceptional service and support.


• Advocate for the needs and requirements of national accounts within Access BDD, ensuring that customer feedback is incorporated into product development and service improvements.


• Promote Access BDD's products and services through various channels, including trade shows, industry events, and networking activities.


• Represent the company at industry conferences and events, positioning Access BDD as a leading provider of mobility solutions.


• Work closely with the global sales and marketing teams to align strategies and share best practices.


• Work closely with the regional Business Development Managers to provide support for key accounts at the regional level, ensuring a cohesive and coordinated approach to account management.


• Partner with the Technical Support team to ensure customers receive timely and effective solutions to any issues.


• Provide regular reports on sales activities, market conditions, and competitor analysis to senior management.