Job Description:
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Parts & Service Consultant in Earthmoving Division within Caterpillar , you will work with the Medium Wheel Loader (MWL) team with a direct impact on improving customer uptime by putting solutions in place to resolve our highest priority MWL aftermarket parts availability issues. You will play a crucial role in maintaining the highest levels of parts availability which is a key enabler to achieving our aftermarket services growth targets.
What You Will Do:
- Work closely with the MWL Lifecycle Manager to achieve availability target and drive profitability across the MWL parts portfolio.
- Create incremental stocking requests as needed by aligning with our aftermarket growth initiatives to deliver services growth goals.
- Establish metrics and targets to monitor and review the MWL availability gaps and status.
- Maintain effective internal communications and business partner relationships to quickly identify and resolve availability issues.
- Support dealers with proactive management of orders to support customer rebuilds.
What you have
- Customer Focus : Prioritize customer needs and satisfaction in all business decisions, creating customized solutions for parts and services.
- Service Excellence : Deliver exceptional service to meet or exceed customer expectations, ensuring the highest standards in parts and service delivery.
- Consulting : Provide technical and business guidance to clients, leveraging expertise to offer valuable insights and solutions.
- Effective Communications : Utilize effective communication tools and techniques to accurately share and interpret information, ensuring clear and consistent internal and external communications.
- Problem Solving : Apply problem-solving approaches to anticipate and resolve issues related to rebuild planning, process creation, and parts forecasting.
- Relationship Management : Build and maintain strong working relationships with clients, vendors, and peers to support the success of the product line.
- Strategic Thinking : Employ strategic thinking to align parts and service strategies with organizational goals, focusing on key success factors.
Top Candidates will have the following (optional section):
- Demonstrated ability to collaborate across a worldwide team in multiple organizations and functions to drive results
- Familiarity with Earthmoving Medium Wheel Leader Products
- A strong understanding and background in parts supply chain and expediting
- Experience supporting our dealers and customers after the point of sale
- Ability to think strategically to develop long term solutions by using lean methods
Additional Details
- Preferred Location: Peoria, IL
- Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.
- Travel: Up to 5%
- Relocation assistance IS available to preferred location
- Sponsorship is NOT offered
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, back
ed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
September 25, 2024 - October 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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