Customer Service and Budtender Support: Provide a warm, welcoming atmosphere by greeting customers in a professional, friendly manner. Respond to customer inquiries, concerns, and requests with empathy, accuracy, and efficiency, ensuring a positive shopping experience. Actively support budtenders by assisting with product information, customer flow, and order processing as needed. Facilitate smooth handoffs between customer service and budtender roles to maintain operational efficiency and customer satisfaction.
Store and Customer Safety: Remain vigilant and alert to any suspicious behavior or potential threats to ensure customer and store safety. Consistently monitor and maintain store safety protocols, ensuring a secure environment for both staff and customers. Implement theft prevention measures, including conducting bag checks and monitoring for unauthorized access to restricted areas. Proactively de-escalate incidents with professionalism and calmness, ensuring that situations are resolved without disruption. Work closely with local law enforcement or emergency services when needed to ensure appropriate responses to serious incidents.