Western Interconnection Senior Account Manager - Remote Eligible at Southwest Power Pool in Little Rock, Arkansas

Job Description:

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities


• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance


• Relocation assistance


• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.


• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Join Our Team as the Western Interconnection Account Manager (Stakeholder Business Partner)

The Stakeholder Relations Team

As the primary liaison between SPP and external stakeholders, the Stakeholder Relations Team is dedicated to fostering and nurturing mutually beneficial relationships that support SPP's essential functions. This department excels in facilitation, coordination, organization, issue resolution, and planning, while also proactively managing customer relationships. We achieve this through targeted communication and collaboration with our customers, market participants, and stakeholders.

Your Role:

As the Western Interconnection Account Manager, you will play a vital role in supporting designated western accounts and engaging with a diverse range of stakeholders within the electric utility industry. Your primary responsibility will be to serve as the main point of contact for Integrated Marketplace and Western Market Participants (MPs), Transmission Customers, Transmission Owners, Meter Agents, and other SPP stakeholders.

Key Responsibilities:

🌟 Build and Foster Strong Relationships

• Primary Contact: Act as the principal liaison for your assigned accounts, ensuring clear and effective communication.


• Relationship Development: Establish and nurture connections with key individuals, from operational staff to executive leadership, to enhance collaboration and understanding of their needs.

💡 Assess Business Needs & Develop Solutions

• Independent Assessment: Proactively evaluate the specific business needs of stakeholders within your portfolio.


• Strategic Planning: Create comprehensive action plans tailored to address stakeholder needs, utilizing insights gained through your relationships.

🤝 Collaborate Across Teams

• Enterprise-Wide Initiatives: Actively participate in cross-departmental projects that impact stakeholders, contributing your expertise and insights to enhance outcomes.


• Subject Matter Expert (SME): Serve as the go-to resource for Stakeholder Relations, sharing knowledge and best practices to elevate departmental performance.

📊 Project Management

• Project Oversight: Manage and administer key department projects aimed at improving effectiveness, efficiency, and stakeholder satisfaction.


• Cross-Functional Collaboration: Leverage a broad understanding of the organization’s functional areas to work collaboratively with various departments and facilitate effective solutions.

Don’t miss this exciting opportunity to shape the future of stakeholder engagement in the Western Interconnection! If you’re passionate about building relationships and driving meaningful change, we want to hear from you.

To be successful as our Senior Account Manager, we're looking for:

• Bachelor’s degree, preferably in a business-related field; or six (6) years of job related work experience may be considered in lieu of educational requirement


• Six (6), plus years of job-related experience


• Strong written and oral communication skills


• Strong interpersonal skills, specifically demonstrated in a customer service role


• Strong computer skills, specifically with Microsoft Office products and database applications


• Strong problem-solving abilities

Preferred:

• Electric utility experience


• Experience using a Customer Relationship Management (CRM) tool

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.


• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.


• The employee must occasionally lift and move up to 10 pounds.


• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.


• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m.  Working extended hours may be required.  This position is eligible for up to 50% work from home.

Travel Requirement:

This position requires minimal travel (approximately 15%).

Should you elect to apply for this position SPP will review your qualifications and if after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

Education

Required

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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