Helpdesk Support Specialist at Anholt Technologies, Inc. in Avondale, Pennsylvania

Job Description:

CQ Medical is the global market leader in radiation oncology medical devices for patient positioning and immobilization.  We focus on offering high quality, innovative devices.  Our team is passionate about our mission of enhancing outcomes for cancer patients around the world and stays focused on our values.  We provide a broad and generous benefits package that starts on day one, value work-life balance, and have an exciting employee ownership program.  All members of our team have a voice as they engage in truly meaningful work.

Responsibilities:

• Primary point of contact for in-office and remote user support via tickets, calls, and emails.


• Triage and troubleshoot issues with software, laptops, printers, etc.


• Dispatch and follow-up on previous tickets to ensure satisfaction and improve support process.


• Manage users and groups via Active Directory and Microsoft 365 / Entra ID.


• Use Microsoft Intune for device deployment and management, software installation and updates, and Windows Updates


• Configure workstations for users, install software, migrate data, etc.


• Apply Windows Updates, software updates, device drivers, and firmware updates.


• Assist Systems Administration team with Intune deployment for device and software management.


• Assist in the creation of end-user training.


• Replace and re-order toner for printers.


• Assist all IT staff with other issues as needed.


• Support Lean culture, standard work, and constant improvement in IT.

Qualifications:

• 1 year of related experience or a degree in Computer Science or related technical area such as teaching, medical, or nursing.

Other Useful Skills and Abilities:

• Excellent customer service skills coupled with effective call handling and problem management expertise.


• Excellent communication skills (written, verbal, and listening) are essential as is the ability to quickly learn.


• Strong problem solving and analytical skills to establish facts and detect malfunctions, interpret error messages, and determine probable causes


• Ability to follow processes and suggest improvements


• Ability to work both as part of a team and independently


• Experience with Windows 10/11.


• Experience with iOS or Android devices


• Knowledge of Microsoft Office (Word, Excel, and Outlook) or Office 365.

Apply with CQ Medical to gain a great team of coworkers and a paycheck with a purpose.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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