Customer Service Specialist at SCUSA Saputo Cheese USA Inc. in Dallas, Texas

Job Description:

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?



How you will make contributions that matter...

• Provide the highest level of customer service to new and existing customer accounts through sales support and account management activities.


• Ensure customer satisfaction through ongoing interaction and building of rapport with customer accounts, sales personnel, and internal supporting departments.


• Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and product shortage resolution.


• Monitor customer order patterns and adjust orders in accordance with company practices, policies and management directives.


• Execute order-entry with high accuracy and follow through including solving problems in a professional and timely manner.


• Participate in cross-training employees across the department.

You are best suited for this role if you...

• Ability and drive to problem solve; to dig deep past the first layer of possible solutions.


• 1 - 5 years of Customer Service, Sales Support, or related field experience.


• Strong interpersonal skills; ability to successfully work in a team environment and demonstrate leadership.


• Excellent attention to detail, written and verbal communication, time management and organizational skills.


• Excellent data entry and proficiency in the use of computers and Microsoft Office programs. Working knowledge of SAP or AS400 preferred.


• Pursuing a college degree in business or a related field and consumer packaged goods or dairy industry experience, a plus.

We support and care for our employees by providing them with...

• Development opportunities that enhance you career fulfillment


• Meaningful compensation & benefits that help you care for your family


• Opportunities to contribute to your community.

#LI-Hybrid


#L1-CR3



Salary Range: $50,675 to $66,515


Salary offers will vary commensurate with experience, educations, skills and training


In the USA, Saputo ranks among the top three cheese producers and is one of the top producers of extended shelf-life and cultured dairy products, with a portfolio of well-loved brands such as Stella, Frigo Cheese, Montchevre, Stella, and Treasure Cave. We also boast a strong foodservice presence, partnering with reputable chain restaurants and broadline distributors.


Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.


Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email us.recruitingsupport@saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.


To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish). Apply Now