Product Support Representative - Aircraft Operations at Columbia Helicopters, Inc. in Aurora, Oregon

Job Description:

Under minimal supervision, the Product Support Representative will coordinate efforts and expedite Fielded Aircraft Operations. Will monitor and direct support solutions for Operations; responsible for documenting execution of aircraft Maintenance and Inspection programs. Will also be responsible for inventory updates, management reporting and Operations support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 40% - Aircraft Support: Assist in supporting maintenance activities and inspections, update configuration as needed and maintain inventory correspondence with field crews.  Responds to field needs regarding documentation and data issues, maintaining customer satisfaction in every step of the service delivery.


• 15% - AOG Aircraft support: Initiate and update systems in order to expedite and document AOG solutions. This involves many aspects of the company and will be orchestrated with Maintenance Control.


• 30% - Data Analysis/Investigation/Problem Solving: Audit and analyze field entered data (flight time, maintenance, etc.) for accuracy and correct when necessary.  Audit and analyze RAMCO and HeliBase for potential issues.  Recognize and correct errors in the RAMCO system.  Understand and deal with many types of data-related issues. Adapt to ongoing RAMCO changes with a strong willingness to learn.


• 5% - Monitors Training and Qualifications of Pilots and Mechanics.


• 10% - Communicates with Field crews to maintain aircraft readiness based on multiple inputs. Continuous awareness of all company vehicle locations and mission will be maintained.


• Constantly strives to identify and eliminate waste in an effort to improve quality/safety, decrease lead time and reduce aircraft operating costs.


• Receives contact in several forms indicating a user support request, strong communication skills will be used to resolve issues. The requests may involve working with other resources and vendors to deliver effective support services. You will then provide ongoing technical support and follow up with clients.


• Conduct oneself in accordance with the Company’s Core Values


• Other duties as assigned

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Ability to navigate the tools used to monitor our Maintenance, Flight Operations, Supply Chain, ERP and Customer Requirements and make independent decisions based on OSCC procedures.


• Outstanding interpersonal and relationship building skills. Must have the ability to effectively communicate in a Professional manner.


• Read, write and speak English proficiently.


• Excellent written and verbal communication skills to be able to present ideas, concepts and proposals with a wide range of audiences at all levels both internal and external to the company.


• Proactively solves problems and makes sound decisions in a manner consistent with the essential functions of the job.


• Excellent time management and organizational skills demonstrating the ability to work independently as well as in a team oriented setting on various projects with multiple priorities and deadlines in a fast paced environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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