Personal Video Teller - Full Time FLEX at Tennessee Valley Federal Credit Union in Chattanooga, Tennessee

Job Description:

Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

Job Description:

TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. Personal Tellers handle all phases of teller transactions associated with checking, savings and various loan accounts initiated from the Interactive Teller Machines (ITM).  Follows teller operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions.  Provides excellent member service while promoting the Credit Union’s services.  

• Handles all phases of teller transactions including but not limited to checking, savings, loans.  Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits. 


• Verifies endorsements as required by teller operational policies.


• Reports suspicious activity through proper channels.


• Follows policies and procedures set forth by the Credit Union.  Demonstrates solid understanding of fraud and other risks associated with ITM transactions.


• Provides high level of excellent member service according to TVFCU service guidelines


• Complies with all Federal and State Credit Union laws and related regulations.


• Performs other duties as assigned.

Skills and Other Requirements:

TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required). TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow. 

• Display a professional demeanor with an outgoing personality that connects with our members.


• Possess interpersonal communication skills particularly effective on video.


• Possess ability to ensure compliance with established credit union policies and procedures.


• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.


• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in an non-traditional teller environment while offering excellent member service that promotes ongoing ITM usage


• Ability to assess risk, exercise discretion and handle sensitive and confidential issues


• Demonstrated ability to make sound check acceptance decisions.


• Proficient in key elements of negotiable instrument policies and procedures.


• Ability to stand and/or sit for extended periods.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.


• Criminal background check and drug screening.


• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.