Technology Support Specialist at Alliance Laundry System LLC in Ripon, Wisconsin

Job Description:

Alliance Laundry System LLC


Technology Support Specialist

US--

Job ID: 2024-4352
Type: Full-Time
# of Openings: 1
Category: Technology Innovation
Remote-USA

Overview

The Technology Support Specialist assists customers and end users during the installation and use of all of Alliance’s various technology platforms external to the laundry equipment.

Responsibilities

• Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment
• Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures
• Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products
• Serves as primary intermediary between engineering teams and users in regard to installation, function, and use of Alliance technology products
• Develops and maintains documentation
• Continually searches for ways to improve processes or reduce costs

Qualifications

Education and Experience:

• A high school diploma or equivalent is required
• Bachelor’s degree in a technical field is preferred; an Associate’s degree in a technical field with two years related experience will be considered
• Four years of related experience preferred

Skills and Abilities:

• General knowledge of software systems and computer science concepts
• Demonstrated experience with various software systems
• Strong written and verbal communication and interpersonal skills
• Excellent organizational skills
• Ability to communicate effectively and establish effective working relationships
• Strong service orientation and customer service skills
• Excellent ability to quickly understand new software abilities and concepts
  
  

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