Operations - Operations Support Specialist at Franklin Energy in Charleston, South Carolina

Job Description:

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.


Position Summary

The Shipping Support Specialist manages the shipping dock and ensures LTL and Truck orders are picked properly, stacked and wrapped to minimize transit damage and shipped with the lowest cost carrier. The Shipping Support Specialist is the last check point prior to AM's orders reaching our customers, therefore dependability is critical. The Shipping Support Specialist ensures top quality is always maintained and specific customer shipping instructions are followed.


Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Prior to wrapping, inspects and verifies each pallet picked accurately and stacked properly to ensure no crushing or edge damage
• Weighs, wraps each pallet, and labels each pallet shipped
• Obtains rate quotes and selects lowest cost carrier
• Prepares and prints accurate Bill of Ladings (BoL) for outgoing Truck and Less than Truckload (LTL) shipments, following customer specific shipping instructions
• Attaches BoL to Sales Order in NetSuite
• Ensures LTL shipments ship by the end of each day, if possible
• Ensures freight costs are added to NetSuite item fulfillments when shipping outside the system
• Communicates with freight carriers daily
• Loads trucks and ensures each pallet is loaded on the appropriate carrier
• Provides freight quotes for sales team as requested
• Assist with resolution of shipping or transit issues
• Pick and stage sales orders as necessary

Position Requirements

Education and Experience

• High School Diploma or equivalent
• Experience in warehouse/distribution operations, shipping and receiving required

Required Skills, Knowledge and Abilities

• Must be reliable and able to oversee multiple issues at once
• Must have good interpersonal and communication skills
• Must be able to utilize basic reading and arithmetic skills
• Self-starter; able to work well without constant direction
• Strong organizational skills and attention to detail

• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license
• OSHA certified for Lift Truck Operation

Travel Requirements

• Willingness to travel up to 5%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.


The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.


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