Customer Care Coordinator FT at CR Pharmacy Service Inc in CEDAR RAPIDS, Iowa

Job Description:

Your compassion counts! Experience the satisfaction of service!

CarePro Home Medical-Cedar Rapids has an opportunity for a full-time Customer Care Coordinator to join our team!

In this role, you will be responsible for patient intake and customer service as well as assisting our customers with equipment and supplies to meet their medical needs.

This position is scheduled 8:30 am to 5:00 pm Monday thru Friday and rotating Saturday mornings. Our ideal candidate will be dependable, demonstrate professionalism and teamwork, and be able to provide exceptional customer service both in person and on the phone.

At CarePro, youre not just an employee, youre an owner! As an employee-owned company, your success directly contributes to ours. We foster a culture of accountability, collaboration, and innovation, with an engaging and efficient work environment. Join a team where everyone has a stake in the company's growth! Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of theESOP Association!

What Youll Do:

Obtain orders from patients/customers by phone or in person for delivery, pick-up, discontinuance, maintenance, or changes in serviceAssist patients/customers with medical equipment and supplies to meet their medical needs, as well as aid in adjusting, training, and demonstrating the use of equipment as necessaryAccurately and promptly complete order forms, determine charges and coverage for service requested, collect co-pays, and enter data into the appropriate information systemWork closely with physicians, referral sources, and other medical professionals regarding demographic and medical information, while protecting patient privacyReceive inventory, restock retail floor, and label productsAnswer and respond to phone calls and assist retail customers

What Were Looking For:

High school diploma or equivalent (GED)Experience in the home medical equipment field Knowledge of Medicare rules and insurance reimbursement is a plusStrong computer skills are required to enter patient information into the data system, the ability to utilize online resources, and competency with Microsoft and the InternetAttention to detail, efficiency, and teamwork skills are essential

Post-offer, pre-employment background checks, reference checks, TB screen, drug screen, and physical agility test are required. CarePro, a Rayser Holdings Company, is an Employee-Owned Company, that offers competitive pay and comprehensive benefits and is an Equal Opportunity Company! Learn more about us at www.careprohs.com!