Operations Coordinator- Service (Seattle) at ThyssenKrupp Elevator Corporation in Kirkland, Washington

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Service Operations Coordinator in Seattle, WA

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.


• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Tracks Operations systems and tool audits.


• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Assigns tickets to mechanics, as needed.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.


• Reviews Work in Progress report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.


• Opens and distributes mail and faxes. (N/A if office has office manager)


• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)


• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Salary range is $55,000 to $75,000. The role offers a bonus based on individual and company performance. Benefits overview: health insurance, parental leave, wellness program, 401K, vacation pay, holiday pay, tuition assistance, free life insurance and disability insurance, among others.

EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration


• Some elevator repair administrative work preferred


• Oracle database knowledge

EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration


• Some elevator repair administrative work preferred


• Oracle database knowledge

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Service Operations Coordinator in Seattle, WA

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.


• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Tracks Operations systems and tool audits.


• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Assigns tickets to mechanics, as needed.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.


• Reviews Work in Progress report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.


• Opens and distributes mail and faxes. (N/A if office has office manager)


• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)


• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Salary range is $55,000 to $75,000. The role offers a bonus based on individual and company performance. Benefits overview: health insurance, parental leave, wellness program, 401K, vacation pay, holiday pay, tuition assistance, free life insurance and disability insurance, among others.

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