Job Description:
Company Name
ARS-Rescue Rooter
Overview
Tarpy is one of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.
Why Rescue Rooter
- $19.00 - 21.00/hr.
- Comprehensive benefits package including medical, dental, vision & life insurance
- Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family
- 401(k) plan with company match
- Paid PTO, holidays, and sick time
- Quality, comprehensive paid training programs
- Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
- Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
- Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
Responsibilities
- Answer customer calls within a busy office
- Set and schedule technician appointments for jobs
- Enter customer data into the computer
- Respond in a timely fashion to customer queries
- Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
- One or more years of experience as a dispatcher
- Availability to work flexible hours including weekends
- Ability to thrive in a fast-paced environment
- A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
- Excellent organizational skills and the ability to coordinate multiple appointments
- Demonstrated listening, written/verbal communication, and interpersonal skills
- Proven ability to meet and exceed set goals
- Excellent customer service skills and experience gathering customer information and keying it into a computer
- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
- Knowledge of the local geographic territory
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
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