Job Description:
Posting Number:0601145
Position Title:
IT Support Technician
FLSA:
Non-Exempt
Job Type:
Full-Time
Staff Term:
12 Months
Staff Work Schedule (hours/dates):
8:30 to 4:30 - Monday thru Friday
Academic Year Schedule (dates):
Faculty Term:
Position Type:
Staff
Department:
IT Support Services
Job Summary/Basic Function:
- Support all aspects of desktop, laptop and software needs for faculty, staff and students.
- Work with Senior staff on support tickets and projects including labs and classrooms.
- Support Help Desk students with technical issues.
- Support the Help Desk Area when students are not there.
- Work with coordinator when needed to inventory and prepare newly received systems for processing.
- Experience in both the Mac and Windows environment a must.
Minimum Qualifications:
- Vocational technical training or degree
- Excellent customer service skills
- Equivalent combination of experience and education.
Preferred Qualifications:
- Bachelor’s or Associates degree
- Working knowledge of both Windows OS and Mac IOS
- A+ Certification
- Microsoft Office certification
- Google apps Knowledge
Compensation and Benefits:
To attract and retain the most talented individuals, Wheaton College maintains a flexible and competitive staff compensation and benefits program.
When determining and establishing hiring rates or recruitment ranges for a position, the College considers a number of factors including the budget for the position, the range of the grade, the external market for the position or similar positions, level and scope of responsibilities, required education, skills and relevant experience as well as internal equity. All salary offers must have the prior approval of the Office of Human Resources.
The starting hourly rate for this position is $24.00/hour.
Physical Demands:
Lifting of computer equipment.
ADA Statement:
Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Eeo Statement:
Wheaton College is an equal opportunity/affirmative action employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability. In a continuing effort to maintain and enrich an intellectually diverse learning environment, the Department and the College actively encourages applications from women and members of underrepresented groups. Wheaton’s core belief is that valuing diversity is pivotal to personal development, intellectual expansion, and societal equity. Our community is united by a shared dedication to equity and access that is essential to providing a transformative education in the Liberal Arts and Sciences.
Posting Date:
11/05/2024
Closing Date:
Open Until Filled:
Yes
Contact(s):
Office of Human Resources
Contact Phone/Extension:
508-286-8206
Contact Email:
careers@wheatoncollege.edu
Contact Fax:
Special Instructions to Candidates:
The federal government and the state of Massachusetts have made the decision to end the COVID-19 public health emergency. Effective June 1, 2023, the college will no longer require COVID-19 vaccinations and boosters for members of our community. Rather, we strongly recommend that everyone stay up to date on their vaccinations, including boosters, as recommended by their health care provider. While we will no longer require COVID-19 vaccinations, we strongly encourage members of our campus community to adhere to public health recommendations for vaccination to protect against COVID-19, as well as influenza and other diseases.
References:
Supplemental Questions:
Required fields are indicated with an asterisk (*).
Optional & Required Documents:
Required Documents
- Cover Letter
- List of References
- Resume
PI254512742
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