Job Description:
POSITION SUMMARY
Responsible for inside sales and outside sales (possibly in addition to warehouse and order management in smaller offices). Person has detailed technical knowledge and the opportunity to up-sell customers to higher value solutions. The Senior Parts Coordinator is expected to initiate customer interaction. This position is a key to support parts sales in local area for installed equipment base. This is a Revenue generating position.Primary Responsibility for this position is Warehouse Duties, receiving and shipping of all products. Inventory control, cycle counting, coordination of parts with service departments internal and external customers. Process and organize warranty and parts returns.
RESPONSIBILITIES
- Counter sales / Order processing - entering orders into Database,
- Phone calls / Inquiries. Assisting Local customer with identifying replacement parts and assemblies.
- Upsell / Upgrade. Work with customers on recommended change out solutions. Identifying upgrade situations and give recommendations.
- Outside Sales - Visiting local customers to maintain working relationships.
- Warehouse Duties - Shipping and Receiving materials and orders, Inventory control
- National / Global calls and Email support - Assist customers / end users/ LVO's with parts identification, research and order status. After Hours Support
- Heavy lifting over 45 lbs
- Other Duties as assigned
QUALIFICATIONS
- Associate degree or equivalent experience
- Business, Inventory Control, HVAC experience a plus.
- Parts Counter/Inside sales, Warehousing, Inventory Management, HVAC a plus but not required
- Excellent customer services skills
- Detail-oriented
- Ability to work and multi-task in a fast-paced environment
- Excellent communication skills, both written and verbal
- Good computer skills, understanding of Microsoft or equivalent
TRAVEL REQUIRED
- Travel 10%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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